Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 22 Jul 2019 09:07:30 -0700 (MST)

Hi All, 

PFB the SSBS audits for 21st July 2019. 

Note: No open ticket found under Livesalesman queue 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55091 	Tushar 	7/21/2019 6:37 	7/21/2019 6:40 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55092 	Tushar 	7/21/2019 7:09 	7/21/2019 7:10 	0:01:00 	Yes 	Yes 	NA 	Other 	On-Hold 
55151 	Anush 	7/21/2019 16:31 	7/21/2019 16:36 	0:05:00 	Yes 	Yes 	NA 	Other 	On-Hold 
55152 	Anush 	7/21/2019 16:37 	7/21/2019 16:37 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
55153 	Anush 	7/21/2019 16:39 	7/21/2019 16:44 	0:05:00 	Yes 	Yes 	NA 	Other 	Pending 
55154 	Anush 	7/21/2019 16:43 	7/21/2019 16:44 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
55155 	Pritish 	7/21/2019 16:44 	7/21/2019 16:44 	0:00:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
55156 	Anush 	7/21/2019 17:02 	7/21/2019 17:04 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
55157 	Anush 	7/21/2019 17:21 	7/21/2019 17:25 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
55158 	Anush 	7/21/2019 17:21 	7/21/2019 17:26 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55159 	Anush 	7/21/2019 19:06 	7/21/2019 19:16 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
55160 	Ahmad 	7/22/2019 6:14 	7/22/2019 6:19 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi