Subject: Les Mills Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 21 Jul 2019 04:19:44 -0700 (MST)

Hi All, 

PFB the Les Mills Audits- 

18th July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2555 					
2556 	Playback Issue 	Yes 	Release 1 is a beginner class, it also says in the description, so this is a scheduling error. 

The App now downloads only required languages, I have just found out that these languages are significant in size. so 491MB for BP is right. 

Have we checked setup? Can I have more detail on the troubleshooting that's been covered please. this customer has been through support before so we need to make notes on what we've covered in past tickets 	Pritish 	NA 
2555 	Sync Issye 	Yes 	NA 	Pritish 	NA 
2557 	SalesForce 	Yes 	NA 	AJ 	NA 
2558 	LMOD 	Yes 	NA 	AJ 	NA 
2559 	Playback Issue 	Yes 	NA 	Tasuku 	NA 
2560 	Looks Like no studio error 	Yes 	NA 	David/Pritish 	NA 

19th July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2561 	Automation 	Yes 	NA 	AJ 	NA 
2563 	AV Setup 	Yes 	NA 	Tasuku 	NA 
2564 	General 	Yes 	NA 	Tasuku 	NA 

20th July 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2565 	Corrypt Download 	Yes 	NA 	Pritish 	NA 
2566 	Playback issue 	Yes 	NA 	Pritish 	NA 
2567 	Playback issue 	Yes 	NA 	Pritish 	NA 
2568 	Playback issue 	Yes 	NA 	Pritish 	NA 
2569 	EDID info 	Yes 	NA 	AJ 	NA 

Regards, 
Pritish Nandi