Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, " Bharat Sharma" <[email-masked]>, Tushar Chauhan <[email-masked]>, Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 21 Jul 2019 01:55:55 -0700 (MST)

Hi All, 

PFB the SSBS audits report: 

18th July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55058 	Pritish 	7/18/2019 16:37 	7/18/2019 16:45 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
55059 	Pritish 	7/18/2019 16:38 	7/18/2019 16:43 	0:05:00 	Yes 	Yes 	NA 	Other 	Work in progress 
55060 	Pritish 	7/18/2019 16:39 	7/18/2019 16:45 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
55061 	Pritish 	7/18/2019 16:40 	7/18/2019 16:40 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
55062 	Ashish 	7/18/2019 16:51 	7/18/2019 16:53 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55063 	Ashish 	7/18/2019 16:51 	7/18/2019 16:54 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
55064 	Ashish 	7/18/2019 16:54 	7/18/2019 16:55 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
55065 	Ashish 	7/18/2019 16:55 	7/18/2019 17:00 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55066 	Ashish 	7/18/2019 16:57 	7/18/2019 17:01 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
55067 	Pritish 	7/18/2019 18:45 	7/18/2019 18:50 	0:22:00 	Yes 	Yes 	NA 	Other 	Resolved 
55068 	Pritish 	7/18/2019 19:03 	7/18/2019 19:25 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55069 	Bharat 	7/18/2019 19:36 	7/18/2019 19:41 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 

19th July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55070 	Tushar 	7/19/2019 9:46 	7/19/2019 9:58 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
55071 	Tushar 	7/19/2019 13:52 	7/19/2019 13:52 	0:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
55072 	Tushar 	7/19/2019 14:04 	7/19/2019 14:13 	0:27:00 	Yes 	Yes 	NA 	Other 	Resolved 
55073 	Tushar 	7/19/2019 17:14 	7/19/2019 17:41 	0:27:00 	Yes 	Yes 	NA 	Other 	Resolved 
55074 	Tushar 	7/19/2019 17:15 	7/19/2019 17:42 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

20th July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55075 	Tushar 	7/20/2019 9:06 	7/20/2019 9:09 	0:24:00 	Yes 	Yes 	NA 	Other 	Resolved 
55076 	Tushar 	7/20/2019 9:18 	7/20/2019 9:42 	0:24:00 	Yes 	Yes 	NA 	Other 	Open 
55077 	Tushar 	7/20/2019 9:39 	7/20/2019 9:43 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
55078 	Tushar 	7/20/2019 9:43 	7/20/2019 9:44 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
55079 	Tushar 	7/20/2019 9:58 	7/20/2019 10:03 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55080 	Tushar 	7/20/2019 10:36 	7/20/2019 10:46 	0:10:00 	Yes 	Yes 	NA 	Other 	Open 
55081 	Tushar 	7/20/2019 10:36 	7/20/2019 10:46 	0:10:00 	Yes 	Yes 	NA 	Other 	Resolved 
55082 	Tushar 	7/20/2019 11:14 	7/20/2019 11:16 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55083 	Ashish 	7/20/2019 16:37 	7/20/2019 17:02 	0:25:00 	Yes 	Yes 	NA 	Other 	Resolved 
55084 	Ashish 	7/20/2019 16:50 	7/20/2019 17:15 	0:25:00 	Yes 	Yes 	NA 	Other 	Resolved 
55085 	Ashish 	7/20/2019 16:52 	7/20/2019 17:16 	0:24:00 	Yes 	Yes 	NA 	Other 	Resolved 
55086 	Ashish 	7/20/2019 17:00 	7/20/2019 17:17 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 
55087 	Ashish 	7/20/2019 17:08 	7/20/2019 17:17 	0:09:00 	Yes 	Yes 	NA 	Other 	On-Hold 
55088 	AJ 	7/20/2019 18:35 	7/20/2019 18:38 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55089 	AJ 	7/20/2019 19:16 	7/20/2019 19:25 	0:09:00 	Yes 	Yes 	NA 	Other 	Open 
55090 	AJ 	7/20/2019 20:59 	7/20/2019 21:06 	0:07:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi