Subject: Fwd: Ticket Closure Procedure
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Tushar Chauhan <[email-masked]>
Date: Thu, 18 Jul 2019 06:02:53 -0700 (MST)

FYI and A 

From: "Pritish Nandi" <[email-masked]> 
To: "Charlotte Jansen" <[email-masked]> 
Cc: "lesmills" <[email-masked]> 
Sent: Thursday, 18 July, 2019 18:32:01 
Subject: Re: Ticket Closure Procedure 

Hi Charlotte, 

Attached is the update Ticket closure procedure. I have added the 48 hours closure at first contact when we provide resolution. 

Do let me know if you need anything else. 

Regards, 
Pritish 

From: "Charlotte Jansen" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "lesmills" <[email-masked]> 
Sent: Wednesday, 17 July, 2019 08:00:19 
Subject: RE: Ticket Closure Procedure 

Yes, looks great, thanks Pritish, I’ll add this to Freshdesk now 

	

	

Charlotte Jansen | Customer Service Manager 
Les Mills International | [email-masked] 
tel | fax +64 9 366 9901 | www.lesmills.com 

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From: Pritish Nandi <[email-masked]> 
Sent: Wednesday, 17 July 2019 12:36 AM 
To: Charlotte Jansen <[email-masked]> 
Cc: lesmills <[email-masked]> 
Subject: Ticket Closure Procedure 
Importance: High 

Hi Charlotte, 

Just to update you, we are following the attached procedure for ticket closure. Please let us know if you are okay with it or want us to amend anything. 

Regards, 

Pritish Nandi