Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 17 Jul 2019 07:48:12 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54868 	AJ 	7/16/2019 2:47 	7/16/2019 2:51 	0:04:00 	Yes 	Yes 	NA 	Other 	Pending for approval 
54920 	Pritish 	7/16/2019 16:31 	7/16/2019 16:31 	0:00:00 	Yes 	Yes 	NA 	Other 	Pending for approval 
54921 	Anush 	7/16/2019 16:41 	7/16/2019 16:47 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
54922 	Pritish 	7/16/2019 17:50 	7/16/2019 18:09 	0:19:00 	Yes 	Yes 	NA 	Other 	Pending for approval 
54923 	Pritish 	7/16/2019 17:54 	7/16/2019 18:10 	0:16:00 	Yes 	Yes 	NA 	Other 	Resolved 
54924 	Pritish 	7/16/2019 17:55 	7/16/2019 18:10 	0:15:00 	Yes 	Yes 	NA 	Other 	Resolved 
54925 	Pritish 	7/16/2019 17:57 	7/16/2019 18:10 	0:13:00 	Yes 	Yes 	NA 	Other 	Resolved 
54926 	Pritish 	7/16/2019 18:35 	7/16/2019 18:51 	0:16:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi