Subject: SSBS audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 12 Jul 2019 07:51:08 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

11th July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54737 	Pritish 	7/11/2019 16:46 	7/11/2019 16:47 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54738 	Pritish 	7/11/2019 16:56 	7/11/2019 17:01 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54739 	Pritish 	7/11/2019 16:59 	7/11/2019 17:01 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
54740 	Pritish 	7/11/2019 17:00 	7/11/2019 17:00 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
54741 	Pritish 	7/11/2019 17:02 	7/11/2019 17:03 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54742 	Pritish 	7/11/2019 19:07 	7/11/2019 19:18 	0:11:00 	Yes 	Yes 	NA 	Other 	Open 
54743 	Pritish 	7/11/2019 19:52 	7/11/2019 19:52 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 

12th July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54744 	Pritish 	7/12/2019 0:18 	7/12/2019 0:19 	0:01:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54745 	Pritish 	7/12/2019 15:52 	7/12/2019 15:56 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
54746 	Pritish 	7/12/2019 15:54 	7/12/2019 15:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi