Subject: Re: Les Mills Audits
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, tasuku yamamoto <[email-masked]>, Tushar Chauhan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 10 Jul 2019 22:06:12 +0000

@ Bharat: answer please
@ AJ: did he get these checked by you before sending?

Sent from my iPhone

On 10 Jul 2019, at 17:22, Pritish Nandi <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

PFB the Les Mills Audit report.

8th July

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback
2506    Corrupt Download        Yes     this is done but they need to bring their ipad back online      Tasuku  NA
2507    User Error      Yes     NA      Tasuku  NA
2508    User Error      Yes     NA      Tushar  NA
2509    Corrupt Download        Yes     NA      Tasuku  NA
2510    LMOD    Yes     NA      Pritish NA

9th July

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback
2514    Login issue     Yes     They've used the temporary password already, so it won't work.  They need to login to the App with the new password.  If they want to reset the password they should do this via the Scheduler and the password reset will go to this address:  AJ      NA
2515    Login issue     Yes     NA      Bharat  NA
2516    Billing Issue   Yes     NA      Ahmad   NA

10th July

Ticket  Issue   Was it handled correctly        Charlotte Note  Name of Agent   Feedback
2517    Login Issue     Yes     NA      Anush   NA
2518    Error Message   Yes     NA      Ahmad   NA
2519    App update      Yes     NA      Ahmad   NA
2520    Plaback Issue   Yes     NA      Ahmad   NA
2521    Sync Issues     Yes     NA      Ahmad   NA
2522    Scheduling question     No      NA      Bharat  On demand would not have any drop down when scheduling them. It will play randomly. Also this has nothing to do with Entitlements. On demand would play any class which is available in on demand. They have more than 644+ videos in on demand. Now the scheduler is on stop shop for the customer to schedule on Demand classes. However they would not be able to select which program or class to play. The on demand class would play randomly which is available.
2523    Corrupt Download        No      NA      Bharat  Why did you not ask Charlotte if she has already removed the corrupt download because she has mentioned that the Virtual Entitlement would be updated in her notes?
2524    Corrupt Download        Yes     NA      Tasuku  NA
2525    Corrupt Download        Yes     NA      Pritish NA
2528    Login Issue     Yes     NA      Pritish NA
2529    Plaback Issue   Yes     NA      Pritish NA
2530    Login Issue     Yes     NA      Pritish NA

Regards,
Pritish Nandi