Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 4 Jul 2019 07:32:00 -0700 (MST)

Hi Team, 

PFB the SSBS audits. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54352 	Anush 	7/3/2019 16:46 	7/3/2019 16:50 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
54353 	Pritish 	7/3/2019 17:39 	7/3/2019 17:54 	0:15:00 	Yes 	Yes 	NA 	Other 	Open 
54354 	Tushar 	7/3/2019 17:40 	7/3/2019 17:54 	0:14:00 	Yes 	Yes 	NA 	Other 	Open 
54368 	Tushar 	7/3/2019 18:49 	7/3/2019 18:55 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
54369 	Pritish 	7/3/2019 18:57 	7/3/2019 19:07 	0:10:00 	Yes 	Yes 	NA 	Other 	Open 
54370 	Bharat 	7/3/2019 20:26 	7/3/2019 20:27 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54371 	Bharat 	7/3/2019 20:48 	7/3/2019 20:56 	0:08:00 	Yes 	Yes 	NA 	Other 	On Hold 
54372 	AJ 	7/3/2019 20:53 	7/3/2019 20:57 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
54373 	Bharat 	7/3/2019 23:12 	7/3/2019 23:15 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54374 	Bharat 	7/4/2019 0:56 	7/4/2019 1:02 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
54375 	AJ 	7/4/2019 1:36 	7/4/2019 1:40 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
54376 		7/4/2019 6:39 	7/4/2019 6:43 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
54377 		7/4/2019 6:55 	7/4/2019 6:57 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi