Subject: SSBS Audits - 1st July 2019
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 1 Jul 2019 09:18:02 -0700 (MST)

Hi All, 

PFB SSBS audits for 1st July 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54237 	Anush 	7/1/2019 16:58 	7/1/2019 17:00 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54238 	Pritish 	7/1/2019 17:02 	7/1/2019 17:05 	0:03:00 	Yes 	Yes 	NA 	Livesalesman 	Closed 
54239 	Anush 	7/1/2019 17:20 	7/1/2019 17:22 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54240 	Anush 	7/1/2019 17:21 	7/1/2019 17:25 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
54241 	Anush 	7/1/2019 17:23 	7/1/2019 17:26 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54242 	Anush 	7/1/2019 17:24 	7/1/2019 17:27 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54243 	Anush 	7/1/2019 17:26 	7/1/2019 17:27 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54244 	Anush 	7/1/2019 17:42 	7/1/2019 17:43 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54245 	Pritish 	7/1/2019 18:41 	7/1/2019 19:03 	0:22:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 

Regards, 
Pritish Nandi