Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 1 Jul 2019 05:51:48 -0700 (MST)

Hi All, 

PFB the SSBS audits report. 

Note - When checked not found any open ticket in our queue. 

30th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54182 	Anush 	6/30/2019 16:31 	6/30/2019 16:35 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
54183 	Anush 	6/30/2019 16:36 	6/30/2019 16:47 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
54184 	Anush 	6/30/2019 16:39 	6/30/2019 16:39 	0:00:00 	Yes 	Yes 	NA 	Other 	Closed 
54185 	Anush 	6/30/2019 16:53 	6/30/2019 16:56 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
54186 	Pritish 	6/30/2019 16:53 	6/30/2019 16:57 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
54187 	Anush 	6/30/2019 16:53 	6/30/2019 16:57 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
54188 	Pritish 	6/30/2019 16:59 	6/30/2019 17:00 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54189 	Anush 	6/30/2019 16:59 	6/30/2019 17:00 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54190 	Anush 	6/30/2019 16:59 	6/30/2019 17:01 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54191 	Anush 	6/30/2019 17:02 	6/30/2019 17:03 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54192 	Anush 	6/30/2019 17:36 	6/30/2019 17:36 	0:00:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54193 	Pritish 	6/30/2019 18:19 	6/30/2019 18:24 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi