Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 30 Jun 2019 01:52:00 -0700 (MST)

Hi All, 

PFB the SSBS audits for last 2 days. 

Note: Did not find any open ticket in our queue. 

28th June - 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54108 		6/28/2019 14:31 	6/28/2019 14:43 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
54109 		6/28/2019 14:31 	6/28/2019 14:43 	0:12:00 	Yes 	Yes 	NA 	Other 	Resolved 
54110 	Anush 	6/28/2019 17:04 	6/28/2019 17:04 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
54111 	Anush 	6/28/2019 17:07 	6/28/2019 17:08 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54112 	Tushar 	6/29/2019 8:15 	6/29/2019 8:18 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 

29th June- 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54113 	Anush 	6/29/2019 9:17 	6/29/2019 9:21 	0:04:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54114 	Tushar 	6/29/2019 10:40 	6/29/2019 10:42 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54115 	Ahmad 	6/29/2019 11:08 	6/29/2019 11:30 	0:22:00 	Yes 	Yes 	NA 	Other 	Resolved 
54116 	Ahmad 	6/29/2019 11:41 	6/29/2019 11:47 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
54117 	Ahmad 	6/29/2019 13:58 	6/29/2019 13:58 	0:00:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54118 	Anush 	6/29/2019 14:33 	6/29/2019 14:52 	0:19:00 	Yes 	Yes 	NA 	Other 	Resolved 
54119 	Anush 	6/29/2019 16:19 	6/29/2019 16:20 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
54120 	Anush 	6/29/2019 16:22 	6/29/2019 16:23 	0:01:00 	Yes 	Yes 	NA 	Other 	On Hold 
54121 	Anush 	6/29/2019 17:00 	6/29/2019 17:02 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
54122 		6/29/2019 17:16 	6/29/2019 17:19 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
54123 		6/29/2019 17:45 	6/29/2019 17:48 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54124 		6/29/2019 19:10 	6/29/2019 19:13 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi