Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 26 Jun 2019 08:50:36 -0700 (MST)

Hi All, 

PFB the SSBS audit details. 

Note that there is no open ticket in our queue. 

25th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
53995 	Anush 	6/25/2019 16:38 	6/25/2019 16:41 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
53996 	Anush 	6/25/2019 16:42 	6/25/2019 16:44 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
53997 	Anush 	6/25/2019 16:53 	6/25/2019 16:54 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
53998 	Anush 	6/25/2019 16:59 	6/25/2019 17:13 	0:14:00 	Yes 	Yes 	NA 	Other 	On Hold 
53999 	Anush 	6/25/2019 17:02 	6/25/2019 17:14 	0:12:00 	Yes 	Yes 	NA 	Other 	On Hold 
54000 	Tushar 	6/25/2019 17:04 	6/25/2019 17:14 	0:10:00 	Yes 	Yes 	NA 	Other 	On Hold 
54001 	Tushar 	6/25/2019 17:06 	6/25/2019 17:15 	0:09:00 	Yes 	Yes 	NA 	Other 	On Hold 
54002 	Pritish 	6/25/2019 17:08 	6/25/2019 17:14 	0:06:00 	Yes 	Yes 	NA 	Other 	On Hold 
54003 	Pritish 	6/25/2019 17:11 	6/25/2019 17:14 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
54004 	Pritish 	6/25/2019 17:11 	6/25/2019 17:17 	0:06:00 	Yes 	Yes 	NA 	Other 	On Hold 
54005 	Anush 	6/25/2019 17:12 	6/25/2019 17:17 	0:05:00 	Yes 	Yes 	NA 	Other 	On Hold 
54006 	Pritish 	6/25/2019 17:34 	6/25/2019 17:38 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 

26th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54055 	Tushar 	6/26/2019 16:54 	6/26/2019 16:59 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54056 	Tushar 	6/26/2019 16:58 	6/26/2019 17:00 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
54057 	Tushar 	6/26/2019 16:58 	6/26/2019 17:00 	0:02:00 	Yes 	Yes 	NA 	Other 	On Hold 
54058 	Tushar 	6/26/2019 17:05 	6/26/2019 17:13 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
54059 	Tushar 	6/26/2019 17:12 	6/26/2019 17:15 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54060 	Tushar 	6/26/2019 17:28 	6/26/2019 17:31 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi