Subject: Les Mills - Login Issue
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Sarthak Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 25 Jun 2019 06:31:47 -0700 (MST)

Hi Team, 

Just to update you that we have been receiving a lot of calls and tickets related to Login issue where all of a sudden the customer's login details are not working. 

I have identified this as a problem with Internet Explorer because when we are asking them to change it to Chrome it is working fine with the same username and password. So you can always add this to your replies after the normal answer as per the 7 common scenario. On phone you can simply ask them check with Google chrome first before resting the password. 

Please note that this is not for customer's who are trying to setup the account for the first time and only for customers who are able to use their existing login details earlier. 

Regards, 
Pritish Nandi