Subject: Re: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 25 Jun 2019 01:02:22 -0700 (MST)

Hi All, 

PFB the remaining audits for 24th June. 

No Open Tickets under Livesalesman Queue 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
53934 	AJ 	6/24/2019 20:08 	6/24/2019 20:12 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
53935 	Bharat 	6/24/2019 21:59 	6/24/2019 22:02 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
53936 	Ahmad 	6/25/2019 6:25 	6/25/2019 6:27 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Tushar Chauhan" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, 24 June, 2019 21:26:40 
Subject: SSBS Audits 

Hi All, 

PFB the SSBS Audits report. 

Note- No open ticket found under Livesalesman Queue till this time. 

23rd July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
53865 	Anush 	6/23/2019 16:32 	6/23/2019 16:32 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
53866 	Anush 	6/23/2019 16:39 	6/23/2019 17:00 	0:21:00 	Yes 	Yes 	NA 	Other 	Open 
53867 	Anush 	6/23/2019 17:04 	6/23/2019 17:12 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
53868 	Anush 	6/23/2019 17:08 	6/23/2019 17:12 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
53869 	Anush 	6/23/2019 17:11 	6/23/2019 17:11 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
53870 	Anush 	6/23/2019 17:59 	6/23/2019 18:03 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 

24 July 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
53917 	Anush 	6/24/2019 16:51 	6/24/2019 17:21 	0:30:00 	Yes 	Yes 	Did not have email of the person and it was not available anywhere. So check AD manager to get it 	Other 	Open 
53918 	Anush 	6/24/2019 16:53 	6/24/2019 17:00 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 
53919 	Pritish 	6/24/2019 16:58 	6/24/2019 17:03 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
53920 	Pritish 	6/24/2019 17:05 	6/24/2019 17:16 	0:11:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
53921 	Pritish 	6/24/2019 17:08 	6/24/2019 17:15 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 
53922 	Anush 	6/24/2019 17:13 	6/24/2019 17:16 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
53923 	Pritish 	6/24/2019 17:14 	6/24/2019 17:17 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
53924 	Pritish 	6/24/2019 17:15 	6/24/2019 17:19 	0:04:00 	Yes 	Yes 	NA 	Other 	Open 
53925 	Pritish 	6/24/2019 17:23 	6/24/2019 17:26 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
53926 	Pritish 	6/24/2019 17:25 	6/24/2019 17:26 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
53927 	Pritish 	6/24/2019 17:28 	6/24/2019 17:32 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
53928 	Pritish 	6/24/2019 17:31 	6/24/2019 17:33 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
53929 	Pritish 	6/24/2019 17:31 	6/24/2019 17:33 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
53930 	Pritish 	6/24/2019 17:35 	6/24/2019 17:37 	0:02:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
53931 	Anush 	6/24/2019 17:35 	6/24/2019 17:37 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
53932 	Pritish 	6/24/2019 17:55 	6/24/2019 18:02 	0:07:00 	Yes 	Yes 	NA 	Other 	Open 

Regards, 
Pritish Nandi