Subject: Re: SSBS Audit
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, Anush Saxena <[email-masked]>, Ashish Dabral <[email-masked]>, bharat sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 24 Jun 2019 12:16:54 -0700 (MST)

Understood, but we hadn't noticed it went 5 minutes over, we had thought we had it within SLA. We would have escalated it otherwise. 

From: "Deeksha" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "Anush Saxena" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "bharat sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Tushar Chauhan" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, June 25, 2019 12:41:47 AM 
Subject: Re: SSBS Audit 

Despite that we have 30 minutes to do the tickets. It couldn’t have taken 30 mints for the site to load. Also, if there is any issue please make sure that you inform proactively. Unless the technical issue is so critical that the tickets can’t indeed be done in 30 mints, we should not any reason whatsoever to miss the deadline. Please take care of this 

Sent from my iPhone 

On 24 Jun 2019, at 11:41, Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Deeksha, 

We were both having connection issues - SSBS was taking very long to load, and for every change made to the ticket, we were having to wait minutes for the site to refresh. 

-AJ 

From: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Pritish Nandi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Anush Saxena" < [ mailto:[email-masked] | [email-masked] ] >, "arjun hurry" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "bharat sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeel Ahmad Hajam" < [ mailto:[email-masked] | [email-masked] ] >, "Tushar Chauhan" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 23, 2019 3:44:14 PM 
Subject: Re: SSBS Audit 

Guys, why are the forms not being filled?? I don’t want a single instance where in people are not filling the forms. 

@ Bharat: again you missed SLA, why?? 
@ AJ:?? 

Sent from my iPhone 

On 23 Jun 2019, at 14:02, Pritish Nandi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi All, 

Please find the audits for SSBS. 

@Team - People are still not filling the form on who did the tickets. This is not acceptable and you need to fill the details everytime you do a ticket. I would not know who completed the ticket without you filling the form. 

Note- Checked open tickets under Manager Livesalesman and was unable to find any. 

21st June 

	Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
	53802 	Tushar 	6/21/2019 12:47 	6/21/2019 12:52 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53803 	Tushar 	6/21/2019 13:04 	6/21/2019 13:04 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53804 	Tushar 	6/21/2019 18:36 	6/21/2019 18:41 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53805 	Tushar 	6/21/2019 18:42 	6/21/2019 18:42 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

22nd June 

	Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
	53806 	AJ 	6/22/2019 1:55 	6/22/2019 1:57 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53807 	Anush 	6/22/2019 9:33 	6/22/2019 9:36 	0:03:00 	Yes 	Yes 	NA 	Other 	Open 
	53808 	Ahmad 	6/22/2019 10:52 	6/22/2019 10:56 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53809 	Ahmad 	6/22/2019 10:59 	6/22/2019 11:00 	0:01:00 	Yes 	Yes 	NA 	Manager Livesalesman 	Closed 
	53810 	Ahmad 	6/22/2019 12:22 	6/22/2019 12:23 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53811 	Ahmad 	6/22/2019 15:11 	6/22/2019 15:12 	0:01:00 	Yes 	Yes 	NA 	Manager Livesalesman 	Resolved 
	53812 	Anush 	6/22/2019 15:39 	6/22/2019 15:43 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53813 	Anush 	6/22/2019 15:59 	6/22/2019 16:18 	0:19:00 	Yes 	Yes 	NA 	Other 	Oh Hold 
	53814 		6/22/2019 16:42 	6/22/2019 16:50 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
	53815 		6/22/2019 16:53 	6/22/2019 16:55 	0:02:00 	Yes 	Yes 	NA 	Other 	Closed 
	53816 	Anush 	6/22/2019 17:00 	6/22/2019 17:05 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53817 		6/22/2019 17:09 	6/22/2019 17:13 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
	53818 	Bharat 	6/22/2019 19:03 	6/22/2019 19:38 	0:35:00 	No 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi 

BQ_END