Subject: Re: SSBS Audit
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sun, 23 Jun 2019 10:14:14 +0000

Guys, why are the forms not being filled?? I don’t want a single instance where in people are not filling the forms.

@ Bharat: again you missed SLA, why??
 @ AJ:??

Sent from my iPhone

On 23 Jun 2019, at 14:02, Pritish Nandi <[email-masked]<mailto:[email-masked]>> wrote:

Hi All,

Please find the audits for SSBS.

@Team - People are still not filling the form on who did the tickets. This is not acceptable and you need to fill the details everytime you do a ticket. I would not know who completed the ticket without you filling the form.

Note- Checked open tickets under Manager Livesalesman and was unable to find any.

21st June

Ticket  Agent   Ticket Time     Response Time   Time Taken      SLA Met Assigned to correct technician? Comments        Queue   Status
53802   Tushar  6/21/2019 12:47 6/21/2019 12:52 0:05:00 Yes     Yes     NA      Other   Resolved
53803   Tushar  6/21/2019 13:04 6/21/2019 13:04 0:00:00 Yes     Yes     NA      Other   Resolved
53804   Tushar  6/21/2019 18:36 6/21/2019 18:41 0:05:00 Yes     Yes     NA      Other   Resolved
53805   Tushar  6/21/2019 18:42 6/21/2019 18:42 0:00:00 Yes     Yes     NA      Other   Resolved

22nd June

Ticket  Agent   Ticket Time     Response Time   Time Taken      SLA Met Assigned to correct technician? Comments        Queue   Status
53806   AJ      6/22/2019 1:55  6/22/2019 1:57  0:02:00 Yes     Yes     NA      Other   Resolved
53807   Anush   6/22/2019 9:33  6/22/2019 9:36  0:03:00 Yes     Yes     NA      Other   Open
53808   Ahmad   6/22/2019 10:52 6/22/2019 10:56 0:04:00 Yes     Yes     NA      Other   Resolved
53809   Ahmad   6/22/2019 10:59 6/22/2019 11:00 0:01:00 Yes     Yes     NA      Manager Livesalesman    Closed
53810   Ahmad   6/22/2019 12:22 6/22/2019 12:23 0:01:00 Yes     Yes     NA      Other   Resolved
53811   Ahmad   6/22/2019 15:11 6/22/2019 15:12 0:01:00 Yes     Yes     NA      Manager Livesalesman    Resolved
53812   Anush   6/22/2019 15:39 6/22/2019 15:43 0:04:00 Yes     Yes     NA      Other   Resolved
53813   Anush   6/22/2019 15:59 6/22/2019 16:18 0:19:00 Yes     Yes     NA      Other   Oh Hold
53814           6/22/2019 16:42 6/22/2019 16:50 0:08:00 Yes     Yes     NA      Other   Open
53815           6/22/2019 16:53 6/22/2019 16:55 0:02:00 Yes     Yes     NA      Other   Closed
53816   Anush   6/22/2019 17:00 6/22/2019 17:05 0:05:00 Yes     Yes     NA      Other   Resolved
53817           6/22/2019 17:09 6/22/2019 17:13 0:04:00 Yes     Yes     NA      Other   Resolved
53818   Bharat  6/22/2019 19:03 6/22/2019 19:38 0:35:00 No      Yes     NA      Other   Resolved

Regards,
Pritish Nandi