Subject: Re: LM ticket 2400
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Thu, 20 Jun 2019 09:42:22 -0700 (MST)

Hi Pritish, 

Thanks for confirming. 

-AJ 

From: "Pritish Nandi" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Deeksha" <[email-masked]> 
Sent: Thursday, June 20, 2019 12:39:10 PM 
Subject: Re: LM ticket 2400 

Hi AJ, 

Unfortunately freshdesk is setup in such a way that we cannot take it down. However, as this is an internal email we could simply put notes until they ask for any help from us. 

Regards, 
Pritish 

From: "Arjun Hurry" <[email-masked]> 
To: "deeksha" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, 19 June, 2019 23:34:55 
Subject: Re: LM ticket 2400 

Tried the options we have, but it looks like this is an internal flag that we don't have the access to reset. 

From: "Deeksha" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, June 19, 2019 11:32:16 PM 
Subject: Re: LM ticket 2400 

I am not sure, can check with Pritish tomorrow, is there a way to assign it to someone else or may be change the status so that it doesn’t violate SLA? 

Sent from my iPhone 

On 19 Jun 2019, at 23:27, Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi, 

FYI, ticket 2400 is showing a response due, but this was an internal email between customers and not directed at us. Is there a method to handle this where is doesn't trip the SLA timer? 

Screenshot attached. 

Thank you, 
AJ 

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<Ticket 2400.PNG> 

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