Subject: LM ticket 2400
From: Arjun Hurry <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 19 Jun 2019 10:57:46 -0700 (MST)

Hi, 

FYI, ticket 2400 is showing a response due, but this was an internal email between customers and not directed at us. Is there a method to handle this where is doesn't trip the SLA timer? 

Screenshot attached. 

Thank you, 
AJ