Subject: Re: SSBS Audits
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Bharat Sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 19 Jun 2019 05:52:00 +0000

AJ, why was the SLA violates on 53481?

Ashish/ pritish: who is responsible for 53490? Why are the names of the agents missing?

Sent from my iPhone

On 16 Jun 2019, at 16:17, Pritish Nandi <[email-masked]<mailto:[email-masked]>> wrote:

Hi All,

PFB the SSBS audits report.

13th June

Ticket  Agent   Ticket Time     Response Time   Time Taken      SLA Met Assigned to correct technician? Comments
53418           6/13/2019 0:23  6/13/2019 0:48  0:25:00 Yes     Yes
53478           6/13/2019 17:12 6/13/2019 17:16 0:04:00 Yes     Yes
53479           6/13/2019 17:50 6/13/2019 18:16 0:26:00 Yes     Yes
53480           6/13/2019 18:57 6/13/2019 18:59 0:02:00 Yes     Yes
53481   AJ      6/13/2019 18:59 6/13/2019 19:41 0:42:00 No      Yes
53482           6/13/2019 19:39 6/13/2019 19:43 0:04:00 Yes     Yes
53483           6/13/2019 19:49 6/13/2019 19:53 0:04:00 Yes     Yes

14th June

Ticket  Agent   Ticket Time     Response Time   Time Taken      SLA Met Assigned to correct technician? Comments
53484           6/14/2019 7:17  6/14/2019 7:36  0:19:00 Yes     Yes
53485           6/14/2019 9:40  6/14/2019 9:47  0:07:00 Yes     Yes
53486           6/14/2019 14:38 6/14/2019 15:05 0:27:00 Yes     Yes
53487           6/14/2019 15:11 6/14/2019 15:17 0:06:00 Yes     Yes
53488           6/14/2019 16:50 6/14/2019 16:55 0:05:00 Yes     Yes
53489           6/14/2019 18:54 6/14/2019 18:55 0:01:00 Yes     Yes

15th June

Ticket  Agent   Ticket Time     Response Time   Time Taken      SLA Met Assigned to correct technician? Comments
53490           6/15/2019 6:24  6/15/2019 7:07  0:43:00 No      Yes
53491           6/15/2019 10:58 6/15/2019 11:04 0:06:00 Yes     Yes
53492           6/15/2019 11:58 6/15/2019 11:59 0:01:00 Yes     Yes
53493           6/15/2019 13:14 6/15/2019 13:32 0:18:00 Yes     Yes
53494           6/15/2019 15:15 6/15/2019 15:34 0:19:00 Yes     Yes
53495           6/15/2019 16:31 6/15/2019 16:38 0:07:00 Yes     Yes
53496           6/15/2019 16:38 6/15/2019 16:39 0:01:00 Yes     Yes
53497           6/15/2019 16:41 6/15/2019 16:41 0:00:00 Yes     Yes
53498           6/15/2019 16:50 6/15/2019 17:15 0:25:00 Yes     Yes
53499           6/15/2019 17:00 6/15/2019 17:16 0:16:00 Yes     Yes
53500           6/15/2019 18:36 6/15/2019 18:45 0:09:00 Yes     Yes
53501           6/15/2019 18:40 6/15/2019 18:47 0:07:00 Yes     Yes
53502           6/15/2019 18:41 6/15/2019 18:48 0:07:00 Yes     Yes
53503           6/15/2019 19:38 6/15/2019 19:55 0:17:00 Yes     Yes

Regards,
Pritish Nandi