Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 16 Jun 2019 03:47:03 -0700 (MST)

Hi All, 

PFB the SSBS audits report. 

13th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53418 		6/13/2019 0:23 	6/13/2019 0:48 	0:25:00 	Yes 	Yes 	
53478 		6/13/2019 17:12 	6/13/2019 17:16 	0:04:00 	Yes 	Yes 	
53479 		6/13/2019 17:50 	6/13/2019 18:16 	0:26:00 	Yes 	Yes 	
53480 		6/13/2019 18:57 	6/13/2019 18:59 	0:02:00 	Yes 	Yes 	
53481 	AJ 	6/13/2019 18:59 	6/13/2019 19:41 	0:42:00 	No 	Yes 	
53482 		6/13/2019 19:39 	6/13/2019 19:43 	0:04:00 	Yes 	Yes 	
53483 		6/13/2019 19:49 	6/13/2019 19:53 	0:04:00 	Yes 	Yes 	

14th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53484 		6/14/2019 7:17 	6/14/2019 7:36 	0:19:00 	Yes 	Yes 	
53485 		6/14/2019 9:40 	6/14/2019 9:47 	0:07:00 	Yes 	Yes 	
53486 		6/14/2019 14:38 	6/14/2019 15:05 	0:27:00 	Yes 	Yes 	
53487 		6/14/2019 15:11 	6/14/2019 15:17 	0:06:00 	Yes 	Yes 	
53488 		6/14/2019 16:50 	6/14/2019 16:55 	0:05:00 	Yes 	Yes 	
53489 		6/14/2019 18:54 	6/14/2019 18:55 	0:01:00 	Yes 	Yes 	

15th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53490 		6/15/2019 6:24 	6/15/2019 7:07 	0:43:00 	No 	Yes 	
53491 		6/15/2019 10:58 	6/15/2019 11:04 	0:06:00 	Yes 	Yes 	
53492 		6/15/2019 11:58 	6/15/2019 11:59 	0:01:00 	Yes 	Yes 	
53493 		6/15/2019 13:14 	6/15/2019 13:32 	0:18:00 	Yes 	Yes 	
53494 		6/15/2019 15:15 	6/15/2019 15:34 	0:19:00 	Yes 	Yes 	
53495 		6/15/2019 16:31 	6/15/2019 16:38 	0:07:00 	Yes 	Yes 	
53496 		6/15/2019 16:38 	6/15/2019 16:39 	0:01:00 	Yes 	Yes 	
53497 		6/15/2019 16:41 	6/15/2019 16:41 	0:00:00 	Yes 	Yes 	
53498 		6/15/2019 16:50 	6/15/2019 17:15 	0:25:00 	Yes 	Yes 	
53499 		6/15/2019 17:00 	6/15/2019 17:16 	0:16:00 	Yes 	Yes 	
53500 		6/15/2019 18:36 	6/15/2019 18:45 	0:09:00 	Yes 	Yes 	
53501 		6/15/2019 18:40 	6/15/2019 18:47 	0:07:00 	Yes 	Yes 	
53502 		6/15/2019 18:41 	6/15/2019 18:48 	0:07:00 	Yes 	Yes 	
53503 		6/15/2019 19:38 	6/15/2019 19:55 	0:17:00 	Yes 	Yes 	

Regards, 
Pritish Nandi