Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 13 Jun 2019 02:52:23 -0700 (MST)

Hi All, 

PFB the SSBS audit report. 

10th June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53254 		6/10/2019 8:17 	6/10/2019 8:38 	0:21:00 	Yes 	Yes 	
53255 		6/10/2019 8:41 	6/10/2019 8:53 	0:12:00 	Yes 	Yes 	
53256 		6/10/2019 8:47 	6/10/2019 8:48 	0:01:00 	Yes 	Yes 	
53257 		6/10/2019 8:58 	6/10/2019 8:59 	0:01:00 	Yes 	Yes 	
53291 		6/10/2019 15:37 	6/10/2019 15:40 	0:03:00 	Yes 	Yes 	
53292 		6/10/2019 15:39 	6/10/2019 15:41 	0:02:00 	Yes 	Yes 	
53293 		6/10/2019 15:45 	6/10/2019 15:49 	0:04:00 	Yes 	Yes 	
53294 		6/10/2019 16:03 	6/10/2019 16:03 	0:00:00 	Yes 	Yes 	
53295 		6/10/2019 16:06 	6/10/2019 16:08 	0:02:00 	Yes 	Yes 	
53296 		6/10/2019 16:11 	6/10/2019 16:16 	0:05:00 	Yes 	Yes 	
53297 		6/10/2019 16:13 	6/10/2019 16:18 	0:05:00 	Yes 	Yes 	
53298 		6/10/2019 16:24 	6/10/2019 16:30 	0:06:00 	Yes 	Yes 	
53299 		6/10/2019 16:26 	6/10/2019 16:32 	0:06:00 	Yes 	Yes 	
53300 		6/10/2019 16:41 	6/10/2019 16:43 	0:02:00 	Yes 	Yes 	
53301 		6/10/2019 16:46 	6/10/2019 16:47 	0:01:00 	Yes 	Yes 	
53302 		6/10/2019 16:54 	6/10/2019 16:56 	0:02:00 	Yes 	Yes 	
53303 		6/10/2019 16:54 	6/10/2019 16:58 	0:04:00 	Yes 	Yes 	
53304 		6/10/2019 16:58 	6/10/2019 16:59 	0:01:00 	Yes 	Yes 	
53305 		6/10/2019 17:05 	6/10/2019 17:06 	0:01:00 	Yes 	Yes 	
53306 		6/10/2019 17:05 	6/10/2019 17:32 	0:27:00 	Yes 	Yes 	
53307 		6/10/2019 17:15 	6/10/2019 17:33 	0:18:00 	Yes 	Yes 	
53308 		6/10/2019 17:16 	6/10/2019 17:24 	0:08:00 	Yes 	Yes 	
53309 		6/10/2019 17:30 	6/10/2019 17:34 	0:04:00 	Yes 	Yes 	
53310 		6/10/2019 18:38 	6/10/2019 18:50 	0:12:00 	Yes 	Yes 	
53311 		6/10/2019 23:30 	6/10/2019 23:35 	0:05:00 	Yes 	Yes 	
53312 		6/10/2019 23:38 	6/10/2019 23:44 	0:06:00 	Yes 	Yes 	

11 June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53313 		6/11/2019 7:37 	6/11/2019 7:42 	0:05:00 	Yes 	Yes 	
53314 		6/11/2019 7:41 	6/11/2019 8:00 	0:19:00 	Yes 	Yes 	
53315 		6/11/2019 7:50 	6/11/2019 8:02 	0:12:00 	Yes 	Yes 	
53316 		6/11/2019 8:00 	6/11/2019 8:01 	0:01:00 	Yes 	Yes 	
53317 		6/11/2019 8:16 	6/11/2019 8:19 	0:03:00 	Yes 	Yes 	
53318 		6/11/2019 8:25 	6/11/2019 8:30 	0:05:00 	Yes 	Yes 	
53319 		6/11/2019 8:34 	6/11/2019 8:34 	0:00:00 	Yes 	Yes 	
53320 		6/11/2019 8:38 	6/11/2019 8:40 	0:02:00 	Yes 	Yes 	
53321 		6/11/2019 8:40 	6/11/2019 8:41 	0:01:00 	Yes 	Yes 	
53322 		6/11/2019 8:47 	6/11/2019 8:48 	0:01:00 	Yes 	Yes 	
53323 		6/11/2019 8:53 	6/11/2019 8:57 	0:04:00 	Yes 	Yes 	
53356 		6/11/2019 15:43 	6/11/2019 15:45 	0:02:00 	Yes 	Yes 	
53357 		6/11/2019 16:39 	6/11/2019 16:40 	0:01:00 	Yes 	Yes 	
53358 		6/11/2019 17:15 	6/11/2019 17:22 	0:07:00 	Yes 	Yes 	
53359 		6/11/2019 17:17 	6/11/2019 17:22 	0:05:00 	Yes 	Yes 	
53360 		6/11/2019 19:55 	6/11/2019 19:59 	0:04:00 	Yes 	Yes 	
53361 		6/11/2019 22:10 	6/11/2019 22:15 	0:05:00 	Yes 	Yes 	

12 June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53362 		6/12/2019 7:22 	6/12/2019 7:25 	0:03:00 	Yes 	Yes 	
53363 		6/12/2019 8:00 	6/12/2019 8:04 	0:04:00 	Yes 	Yes 	
53364 		6/12/2019 8:07 	6/12/2019 8:08 	0:01:00 	Yes 	Yes 	
53365 		6/12/2019 8:15 	6/12/2019 8:22 	0:07:00 	Yes 	Yes 	
53366 		6/12/2019 8:21 	6/12/2019 8:21 	0:00:00 	Yes 	Yes 	
53367 		6/12/2019 8:27 	6/12/2019 8:31 	0:04:00 	Yes 	Yes 	
53368 		6/12/2019 8:34 	6/12/2019 8:36 	0:02:00 	Yes 	Yes 	
53369 		6/12/2019 8:46 	6/12/2019 8:47 	0:01:00 	Yes 	Yes 	
53370 		6/12/2019 8:55 	6/12/2019 8:59 	0:04:00 	Yes 	Yes 	
53415 		6/12/2019 16:35 	6/12/2019 16:39 	0:04:00 	Yes 	Yes 	
53416 		6/12/2019 17:01 	6/12/2019 17:04 	0:03:00 	Yes 	Yes 	
53417 		6/12/2019 19:03 	6/12/2019 19:04 	0:01:00 	Yes 	Yes 	

Regards, 
Pritish Nandi