Subject: Re: Reduction to 7 releases instead of 8
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Anush Saxena <[email-masked]>, Tushar Chauhan <[email-masked]>, Bharat Sharma <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 12 Jun 2019 00:08:25 -0700 (MST)

Sure, Will do. 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Pritish Nandi (LSM)" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Anush Saxena" <[email-masked]>, "Tushar Chauhan" <[email-masked]>, "Bharat Sharma" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, 12 June, 2019 11:17:18 
Subject: Fwd: Reduction to 7 releases instead of 8 

Pritish, please explain this to all 

Sent from my iPhone 

Begin forwarded message: 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Date: 12 June 2019 at 11:11:29 GMT+5:30 
To: lesmills < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Reduction to 7 releases instead of 8 

BQ_BEGIN

Please don’t explain this to the customer, just escalate to me after sending the agent response below, thanks. 

I have created an article under ‘known issues’ for this 

	

Charlotte Jansen | Customer Service Manager 
Les Mills International | [ mailto:[email-masked] | [email-masked] ] 
tel | fax +64 9 366 9901 | [ http://www.lesmills.com/ | www.lesmills.com ] 

[ http://www.lesmills.com/getgrit ] 

[ http://www.lesmills.com/ ] 	

[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

[ http://www.youtube.com/lesmillsgroupfitness ] 	

[ http://instagram.com/lesmillstribe ] 

From: Charlotte Jansen 
Sent: Wednesday, 12 June 2019 5:25 PM 
To: lesmills < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Murray Le-Grice < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Reduction to 7 releases instead of 8 

Hi level 1 

This is just to give you a bit of background as to why we’ve had a few customers complaining about reduced number of releases. 

We noticed in advance of the new content load a few weeks ago that for some customers (using 256GB ipad) that this load would cause them to be at near full capacity. This is mainly for customers who have Born to Move in their entitlements as the file sizes are large. So to avoid their iPads crashing we removed 2 rounds of content rather than 1. So customers now have 7 rounds of content, rather than 8. We have also removed the 256GB iPad from our required equipment list, customers now need to purchase a 512GB. 

Solution: since we’ve received a few support calls about it our Salesforce team have developed a way to add a release back for specific customers. This needs to be done by me on a case by case basis. When the next round of content is released (end August), customers will be back up to 8 releases per program, so the issue will only be around for 2 months. 

Agent response to customers: 

Thank you for raising your concern. I have escalated this to Level 2 for actioning. 

Let me know if you have any questions. 

Thanks 

Charlotte 

	

	

Charlotte Jansen | Customer Service Manager 
Les Mills International | [ mailto:[email-masked] | [email-masked] ] 
tel | fax +64 9 366 9901 | [ http://www.lesmills.com/ | www.lesmills.com ] 

[ http://www.lesmills.com/getgrit ] 

[ http://www.lesmills.com/ ] 	

[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

[ http://www.youtube.com/lesmillsgroupfitness ] 	

[ http://instagram.com/lesmillstribe ] 

BQ_END