Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, Anush Saxena <[email-masked]>, Zarif Khan <[email-masked]>, " Bharat Sharma" <[email-masked]>, Tushar Chauhan <[email-masked]>, Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 3 Jun 2019 04:52:15 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53089 	Zarif 	6/2/2019 8:00 	6/2/2019 8:03 	0:03:00 	Yes 	Yes 	
53090 	Zarif 	6/2/2019 8:00 	6/2/2019 8:04 	0:04:00 	Yes 	Yes 	
53091 	Zarif 	6/2/2019 8:00 	6/2/2019 8:05 	0:05:00 	Yes 	Yes 	
53092 	Anush 	6/2/2019 8:43 	6/2/2019 8:46 	0:03:00 	Yes 	Yes 	
53093 	Anush 	6/2/2019 8:49 	6/2/2019 8:58 	0:09:00 	Yes 	Yes 	
53125 	Tushar 	6/2/2019 15:00 	6/2/2019 15:01 	0:01:00 	Yes 	Yes 	
53126 	Tushar 	6/2/2019 16:26 	6/2/2019 16:36 	0:10:00 	Yes 	Yes 	
53127 	Anush 	6/2/2019 16:28 	6/2/2019 16:37 	0:09:00 	Yes 	Yes 	
53128 	Tushar 	6/2/2019 16:31 	6/2/2019 16:35 	0:04:00 	Yes 	Yes 	
53129 	Tushar 	6/2/2019 17:43 	6/2/2019 17:51 	0:08:00 	Yes 	Yes 	
53130 	Anush 	6/2/2019 17:47 	6/2/2019 17:51 	0:04:00 	Yes 	Yes 	
53131 	Anush 	6/2/2019 17:53 	6/2/2019 17:54 	0:01:00 	Yes 	Yes 	
53132 	Anush 	6/2/2019 17:57 	6/2/2019 18:02 	0:05:00 	Yes 	Yes 	
53133 	Ahmad 	6/2/2019 22:35 	6/2/2019 22:35 	0:00:00 	Yes 	Yes 	
53134 	Ahmad 	6/2/2019 22:59 	6/2/2019 23:05 	0:06:00 	Yes 	Yes 	

Regards, 
Pritish Nandi