Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sun, 2 Jun 2019 00:35:14 -0700 (MST)

Hi All, 

PFB the SSBS Audits. 

1st June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53067 	Ahmad 	6/1/2019 0:12 	6/1/2019 0:22 	0:10:00 	Yes 	Yes 	
53068 	Ahmad 	6/1/2019 2:39 	6/1/2019 2:40 	0:01:00 	Yes 	Yes 	
53069 	Ahmad 	6/1/2019 7:30 	6/1/2019 7:38 	0:08:00 	Yes 	Yes 	
53070 	Ahmad 	6/1/2019 7:30 	6/1/2019 7:38 	0:08:00 	Yes 	Yes 	
53071 	Ahmad 	6/1/2019 7:30 	6/1/2019 7:39 	0:09:00 	Yes 	Yes 	
53072 	Ahmad 	6/1/2019 7:30 	6/1/2019 7:40 	0:10:00 	Yes 	Yes 	
53073 	Ahmad 	6/1/2019 7:30 	6/1/2019 7:41 	0:11:00 	Yes 	Yes 	
53074 	Ahmad 	6/1/2019 7:30 	6/1/2019 7:42 	0:12:00 	Yes 	Yes 	
53075 	Ahmad 	6/1/2019 7:30 	6/1/2019 7:43 	0:13:00 	Yes 	Yes 	
53076 	Ahmad 	6/1/2019 9:00 	6/1/2019 9:02 	0:02:00 	Yes 	Yes 	
53077 	Ahmad 	6/1/2019 10:16 	6/1/2019 10:20 	0:04:00 	Yes 	Yes 	
53078 	Ahmad 	6/1/2019 10:33 	6/1/2019 10:37 	0:04:00 	Yes 	Yes 	
53079 	Ahmad 	6/1/2019 10:56 	6/1/2019 11:04 	0:08:00 	Yes 	Yes 	
53080 	Pritish 	6/1/2019 11:18 	6/1/2019 11:30 	0:12:00 	Yes 	Yes 	
53081 	Pritish 	6/1/2019 13:48 	6/1/2019 13:57 	0:09:00 	Yes 	Yes 	
53082 	Pritish 	6/1/2019 14:05 	6/1/2019 14:05 	0:00:00 	Yes 	Yes 	
53083 	Tushar 	6/1/2019 14:53 	6/1/2019 14:55 	0:02:00 	Yes 	Yes 	
53084 	Bharat 	6/1/2019 15:13 	6/1/2019 15:26 	0:13:00 	Yes 	Yes 	
53085 	Bharat 	6/1/2019 16:16 	6/1/2019 16:18 	0:02:00 	Yes 	Yes 	
53086 	Tushar 	6/1/2019 17:06 	6/1/2019 17:34 	0:28:00 	Yes 	Yes 	
53087 	Pritish 	6/1/2019 18:03 	6/1/2019 18:04 	0:01:00 	Yes 	Yes 	
53088 	Bharat 	6/1/2019 18:17 	6/1/2019 18:20 	0:03:00 	Yes 	Yes 	

2nd June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53089 	Zarif 	6/2/2019 8:00 	6/2/2019 8:03 	0:03:00 	Yes 	Yes 	
53090 	Zarif 	6/2/2019 8:00 	6/2/2019 8:04 	0:04:00 	Yes 	Yes 	
53091 	Zarif 	6/2/2019 8:00 	6/2/2019 8:05 	0:05:00 	Yes 	Yes 	
53092 	Anush 	6/2/2019 8:43 	6/2/2019 8:46 	0:03:00 	Yes 	Yes 	
53093 	Anush 	6/2/2019 8:49 	6/2/2019 8:58 	0:09:00 	Yes 	Yes 	

Regards, 
Pritish Nandi