Subject: Les Mills Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Lalit Bhola <[email-masked]>, Sarthak Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 1 Jun 2019 04:54:26 -0700 (MST)

Hi All, 

Please find the the audits for Les mills Tickets - 

29th May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2345 	Timetable Issue 	Yes 	This feature isn't available at the moment. The work around is to download the PDF and use a PDF convertor (such as https://www.ilovepdf.com) to convert the file to Word and edit it manually from there. 	Pritish 	NA 

30th May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2348 	Screensave issue 	Yes 	NA 	Lalit 	NA 
2350 	Sync Issue 	Yes 	NA 	Ahmad 	NA 
2351 	Scheduler issue 	Yes 	NA 	AJ 	NA 
2352 	Track missing 	Yes 
	What is the duration of the affected release please? 60 minutes or 30 minutes? 	AJ/Bharat 	Please provide complete details so that the client is not asking about the details twice. It looks like we are not paying attention when handling the tickets. 

31st May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2354 	Translation issue with a class 	No 	NA 	Ahmad 	Agent did not check the previous ticket for the same issue. Customer confirmed that the issue was resolved earlier. So he should have asked the customer whether the issue came back again or if It is a different issue that he is referring to. Instead the agent asked him to check Subtitle options and other settings. 
2355 	Entitlements Swapping 	Yes 	NA 	Ahmad 	NA 

Regards, 
Pritish Nandi