Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 1 Jun 2019 04:46:26 -0700 (MST)

Hi Team, 

Please find the SSBS audits for - 

29th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52958 	AJ/Zarif 	5/28/2019 19:37 	5/29/2019 8:35 	12:58:00 	No 	Yes 	
52959 	AJ/Zarif 	5/28/2019 19:42 	5/29/2019 8:36 	12:54:00 	No 	Yes 	
52960 	AJ/Zarif 	5/28/2019 19:50 	5/29/2019 8:38 	12:48:00 	No 	Yes 	
52961 	Anush 	5/29/2019 8:00 	5/29/2019 8:37 	0:37:00 	No 	Yes 	
52962 	Bharat 	5/29/2019 8:06 	5/29/2019 8:10 	0:04:00 	Yes 	Yes 	
52963 	Bharat 	5/29/2019 8:13 	5/29/2019 8:24 	0:11:00 	Yes 	Yes 	
52964 	Anush 	5/29/2019 8:58 	5/29/2019 9:01 	0:03:00 	Yes 	Yes 	
53013 	Tushar 	5/29/2019 15:00 	5/29/2019 15:17 	0:17:00 	Yes 	Yes 	
53014 	Tushar 	5/29/2019 15:01 	5/29/2019 15:06 	0:05:00 	Yes 	Yes 	
53015 	Tushar 	5/29/2019 15:55 	5/29/2019 15:57 	0:02:00 	Yes 	Yes 	
53016 	Ahmad 	5/29/2019 16:16 	5/29/2019 16:17 	0:01:00 	Yes 	Yes 	
53017 	Ahmad 	5/29/2019 17:01 	5/29/2019 17:03 	0:02:00 	Yes 	Yes 	
53018 	Tushar 	5/29/2019 18:10 	5/29/2019 18:28 	0:18:00 	Yes 	Yes 	
53019 	AJ/Zarif 	5/29/2019 21:07 	5/29/2019 21:08 	0:01:00 	Yes 	Yes 	
53020 	Zarif 	5/29/2019 23:06 	5/29/2019 23:08 	0:02:00 	Yes 	Yes 	

30th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53021 	AJ 	5/30/2019 4:11 	5/30/2019 4:15 	0:04:00 	Yes 	Yes 	
53022 	Anush 	5/30/2019 6:47 	5/30/2019 6:51 	0:04:00 	Yes 	Yes 	
53023 	Anush 	5/30/2019 7:30 	5/30/2019 7:41 	0:11:00 	Yes 	Yes 	
53024 	Anush 	5/30/2019 7:30 	5/30/2019 7:34 	0:04:00 	Yes 	Yes 	
53025 	Anush 	5/30/2019 7:30 	5/30/2019 7:33 	0:03:00 	Yes 	Yes 	
53026 	Bharat 	5/30/2019 8:00 	5/30/2019 8:07 	0:07:00 	Yes 	Yes 	
53027 	Bharat 	5/30/2019 8:14 	5/30/2019 8:18 	0:04:00 	Yes 	Yes 	
53028 	Bharat 	5/30/2019 8:46 	5/30/2019 8:49 	0:03:00 	Yes 	Yes 	
53029 	Bharat 	5/30/2019 8:51 	5/30/2019 8:55 	0:04:00 	Yes 	Yes 	
53055 	Ahmad 	5/30/2019 15:43 	5/30/2019 15:48 	0:05:00 	Yes 	Yes 	
53056 	Ahmad 	5/30/2019 16:04 	5/30/2019 16:09 	0:05:00 	Yes 	Yes 	
53057 	Ahmad 	5/30/2019 16:07 	5/30/2019 16:10 	0:03:00 	Yes 	Yes 	
53058 	Ahmad 	5/30/2019 16:26 	5/30/2019 16:34 	0:08:00 	Yes 	Yes 	
53059 	Ahmad 	5/30/2019 18:03 	5/30/2019 18:04 	0:01:00 	Yes 	Yes 	
53060 	Ahmad 	5/30/2019 19:13 	5/30/2019 19:20 	0:07:00 	Yes 	Yes 	
53061 	AJ 	5/30/2019 22:10 	5/30/2019 22:32 	0:22:00 	Yes 	Yes 	

31st May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53062 	Ahmad 	5/31/2019 13:44 	5/31/2019 13:48 	0:04:00 	Yes 	Yes 	
53063 	Ahmad 	5/31/2019 15:47 	5/31/2019 15:50 	0:03:00 	Yes 	Yes 	
53064 	Ahmad 	5/31/2019 16:53 	5/31/2019 16:59 	0:06:00 	Yes 	Yes 	
53065 	Ahmad 	5/31/2019 17:46 	5/31/2019 18:07 	0:21:00 	Yes 	Yes 	
53066 	Ahmad 	5/31/2019 18:20 	5/31/2019 18:25 	0:05:00 	Yes 	Yes 	

1st June 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
53067 		6/1/2019 0:12 	6/1/2019 0:22 	0:10:00 	Yes 	Yes 	
53068 		6/1/2019 2:39 	6/1/2019 2:40 	0:01:00 	Yes 	Yes 	
53069 		6/1/2019 7:30 	6/1/2019 7:38 	0:08:00 	Yes 	Yes 	
53070 		6/1/2019 7:30 	6/1/2019 7:38 	0:08:00 	Yes 	Yes 	
53071 		6/1/2019 7:30 	6/1/2019 7:39 	0:09:00 	Yes 	Yes 	
53072 		6/1/2019 7:30 	6/1/2019 7:40 	0:10:00 	Yes 	Yes 	
53073 		6/1/2019 7:30 	6/1/2019 7:41 	0:11:00 	Yes 	Yes 	
53074 		6/1/2019 7:30 	6/1/2019 7:42 	0:12:00 	Yes 	Yes 	
53075 		6/1/2019 7:30 	6/1/2019 7:43 	0:13:00 	Yes 	Yes 	
53076 		6/1/2019 9:00 	6/1/2019 9:02 	0:02:00 	Yes 	Yes 	
53077 		6/1/2019 10:16 	6/1/2019 10:20 	0:04:00 	Yes 	Yes 	
53078 		6/1/2019 10:33 	6/1/2019 10:37 	0:04:00 	Yes 	Yes 	
53079 		6/1/2019 10:56 	6/1/2019 11:04 	0:08:00 	Yes 	Yes 	
53080 		6/1/2019 11:18 	6/1/2019 11:30 	0:12:00 	Yes 	Yes 	

Regards, 
Pritish Nandi