Subject: Fwd: Transcript of 29 May 2019 18:28:56. Operator: Travis. Visitor: Client
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 30 May 2019 02:52:24 +0000

Hi,

Who handled this chat??? Why was it not submitted as a lead? This is a serious mistake.

@ Shakeel/Anush: please submit this right away.

@Ashish/ Pritish: please check to make sure it is done. Also please speak with the entire team about this. We must not miss submitting a lead under any circumstances. This is a very serious issue and we have got client complaints about this in the past.

Regards,
Deeksha

Sent from my iPhone

Begin forwarded message:

From: Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>>
Date: 29 May 2019 at 22:39:00 GMT+5:30
To: [email-masked]<mailto:[email-masked]>, manager <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transcript of 29 May 2019 18:28:56. Operator: Travis. Visitor: Client

Hi, this didn’t get submitted as a lead yet

On 29 May 2019, at 18:40, 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>> wrote:

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

ref https://www.google.com/

        Travis  Wed, 05/29/19 04:28:56 pm UTC

Hello, Can I help you plan your upcoming vacation?

        Client  04:28:56 pm

Hello- I am not sure if you would be the right agency for my trip. I plan to return to Croatia but know what I want to see and also have cousins to visit. This is not my first visit so it looks as if you mainly do tours etc.
Thank you
2020 trip

        Travis  04:29:08 pm

Hi There.\

        Client  04:29:30 pm

you came highly recommended

        Travis  04:30:39 pm

Sure, we can do that. We specialize in offering customized tours so we will put together a package designed exactly to meet your needs. I will have one of our expert vacation planners get in touch with you to understand your requirements and plan a customized itinerary.
May I please know the travel dates you would like to book the tour for ?

        Client  04:32:01 pm

my trip would either be May 2020 or Sept 2020, I am just looking at my options right now

        Travis  04:32:16 pm

That's great.
May I please have your Name, Emai and phone number so that I can connect you with one of our travel experts.

        Client  04:33:20 pm

email is preferred at this stage - would need to schedule phone call discussion
Carol Anne Gartland
[email-masked]<mailto:[email-masked]>

        Travis  04:33:38 pm

Not a problem. Thank you for your details.
Carol, May I know the locations you would like to visit?

        Client  04:34:26 pm

Pula(Istria), Rijeka, Krk(Baska- family), Zadar

        Travis  04:34:33 pm

Sounds like a great plan.

        Client  04:34:48 pm

Winery tours are my 'thing'
LOL

        Travis  04:34:57 pm

How many would be travelling and what are the activities you are interested in ?

        Client  04:35:05 pm

also foodie tours

        Travis  04:35:12 pm

I meant, how many people.

        Client  04:35:13 pm

2
wine, food, museums, beach/boating

        Travis  04:36:12 pm

Great.
And you would be travelling from US.

        Client  04:37:42 pm

I have flown several times into Zagreb and know the city. Do not want to do that route this trip.
I live 3 miles from BWI
preferred airport - obviously

        Travis  04:38:12 pm

Sure, that has been noted.

        Client  04:38:40 pm

of course would like to see options available

        Travis  04:38:50 pm

Sure thing.Someone from the team will get in touch with you as soon as possible.

        Client  04:39:00 pm

no rush

        Travis  04:39:19 pm

Can I help you with anything else?

        Client  04:39:23 pm

nope
thank you

        Travis  04:39:35 pm

You are welcome.It was nice talking to you. Have a great day, goodbye!

Duration: 11m 18s
Chat started on: https://jaywaytravel.com/special-interests/gastronomy
Referrer: https://jaywaytravel.com/services
Visitor geolocation: Baltimore, Maryland, United States / 162.129.251.28
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