Subject: Re: SSBS Mistakes
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Zarif Khan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 29 May 2019 09:49:07 -0700 (MST)

Hi Deeksha/Ashish, 

When were these tickets created? We had no new tickets on our shift yesterday (I took at screenshot at 5:55am, attached). Looking at the history, all 3 were created and resolved by Krishna Kumar?? I thought he wasn't with SSBS anymore? 

-AJ 

From: "Deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "arjun hurry" <[email-masked]>, "Zarif Khan" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]> 
Sent: Wednesday, May 29, 2019 12:32:59 PM 
Subject: Re: SSBS Mistakes 

Guys, explain this. It is yet another serious mistake. Which one of you was taking care of SSBS last night? And why were these not actioned in time? 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 29 May 2019 at 12:29 PM 
To: Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] >, Zarif Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: SSBS Mistakes 

Hi AJ/Zarif, 

Again you both left the 3 tickets without any acknowledgement. You both are aware of the criticality of missing SLA, still the same mistakes being repeated. Can you please give your explanation on this. 

These are the pending tickets where you guys did not do anything. 

Regards, 
Ashish Dabral