Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 27 May 2019 09:13:54 -0700 (MST)

Hi Team, 

PFB the audit report for SSBS. 

25th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52734 	AJ 	5/25/2019 0:24 	5/25/2019 0:25 	0:01:00 	Yes 	Yes 	
52735 	Ahmad 	5/25/2019 9:12 	5/25/2019 9:14 	0:02:00 	Yes 	Yes 	
52736 	Ahmad 	5/25/2019 10:07 	5/25/2019 10:11 	0:04:00 	Yes 	Yes 	
52737 	Ahmad 	5/25/2019 10:09 	5/25/2019 10:10 	0:01:00 	Yes 	Yes 	
52738 	Ahmad 	5/25/2019 10:10 	5/25/2019 10:11 	0:01:00 	Yes 	Yes 	
52739 	Tushar 	5/25/2019 10:10 	5/25/2019 10:11 	0:01:00 	Yes 	Yes 	
52740 	Tushar 	5/25/2019 15:11 	5/25/2019 15:17 	0:06:00 	Yes 	NA 	No Assigning Required 
52741 	Tushar 	5/25/2019 16:31 	5/25/2019 16:36 	0:05:00 	Yes 	Yes 	
52742 	Tushar 	5/25/2019 17:00 	5/25/2019 17:05 	0:05:00 	Yes 	Yes 	
52743 	AJ 	5/25/2019 20:34 	5/25/2019 20:35 	0:01:00 	Yes 	Yes 	

26th May 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52744 		5/26/2019 8:00 	5/26/2019 8:29 	0:29:00 	Yes 	Yes 	
52745 		5/26/2019 8:00 	5/26/2019 8:30 	0:30:00 	Yes 	Yes 	
52746 		5/26/2019 8:00 	5/26/2019 8:29 	0:29:00 	Yes 	Yes 	
52802 		5/26/2019 15:00 	5/26/2019 15:02 	0:02:00 	Yes 	Yes 	
52803 		5/26/2019 15:14 	5/26/2019 15:19 	0:05:00 	Yes 	Yes 	
52804 		5/26/2019 15:30 	5/26/2019 15:34 	0:04:00 	Yes 	Yes 	
52805 		5/26/2019 15:54 	5/26/2019 16:08 	0:14:00 	Yes 	Yes 	
52806 		5/26/2019 16:01 	5/26/2019 16:08 	0:07:00 	Yes 	Yes 	
52807 		5/26/2019 16:12 	5/26/2019 16:15 	0:03:00 	Yes 	Yes 	
52808 		5/26/2019 16:13 	5/26/2019 16:21 	0:08:00 	Yes 	Yes 	
52809 		5/26/2019 16:15 	5/26/2019 16:18 	0:03:00 	Yes 		Unable to Assign 
52810 		5/26/2019 16:20 	5/26/2019 16:23 	0:03:00 	Yes 	Yes 	
52811 		5/26/2019 16:23 	5/26/2019 16:28 	0:05:00 	Yes 	Yes 	
52812 		5/26/2019 16:56 	5/26/2019 17:02 	0:06:00 	Yes 	Yes 	
52813 		5/26/2019 17:04 	5/26/2019 17:07 	0:03:00 	Yes 	Yes 	
52815 		5/26/2019 21:44 	5/26/2019 21:50 	0:06:00 	Yes 	Yes 	

27th May till 9.30PM 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52816 	Ahmad 	5/27/2019 2:46 	5/27/2019 2:50 	0:04:00 	Yes 	Yes 	
52817 	Ahmad 	5/27/2019 8:14 	5/27/2019 8:17 	0:03:00 	Yes 	Yes 	
52818 	Ahmad 	5/27/2019 8:34 	5/27/2019 8:39 	0:05:00 	Yes 	Yes 	
52867 	Tushar 	5/27/2019 15:28 	5/27/2019 15:32 	0:04:00 	Yes 	Yes 	
52868 	Pritish 	5/27/2019 15:40 	5/27/2019 15:43 	0:03:00 	Yes 	Yes 	
52869 	Pritish 	5/27/2019 15:43 	5/27/2019 15:45 	0:02:00 	Yes 	Yes 	
52870 	Ashish 	5/27/2019 15:44 	5/27/2019 15:45 	0:01:00 	Yes 	Yes 	
52871 	Tushar 	5/27/2019 15:54 	5/27/2019 15:58 	0:04:00 	Yes 	Yes 	
52872 	Pritish 	5/27/2019 15:56 	5/27/2019 15:59 	0:03:00 	Yes 	Yes 	
52873 	Tushar 	5/27/2019 15:56 	5/27/2019 16:02 	0:06:00 	Yes 	Yes 	
52874 	Ashish 	5/27/2019 16:04 	5/27/2019 16:06 	0:02:00 	Yes 	Yes 	
52875 	Ashish 	5/27/2019 16:11 	5/27/2019 16:12 	0:01:00 	Yes 	Yes 	
52876 	Ashish 	5/27/2019 16:14 	5/27/2019 16:20 	0:06:00 	Yes 	Yes 	
52877 	Tushar 	5/27/2019 16:16 	5/27/2019 16:21 	0:05:00 	Yes 	Yes 	
52878 	Pritish 	5/27/2019 16:26 	5/27/2019 16:31 	0:05:00 	Yes 	Yes 	
52879 	Pritish 	5/27/2019 16:35 	5/27/2019 16:47 	0:12:00 	Yes 	Yes 	
52880 	Pritish 	5/27/2019 16:45 	5/27/2019 16:48 	0:03:00 	Yes 	Yes 	
52881 	Pritish 	5/27/2019 16:48 	5/27/2019 16:50 	0:02:00 	Yes 	Yes 	
52882 	Tushar 	5/27/2019 16:52 	5/27/2019 16:54 	0:02:00 	Yes 	Yes 	
52883 	Ashish 	5/27/2019 17:45 	5/27/2019 17:55 	0:10:00 	Yes 	Yes 	

Regards, 
Pritish Nandi