Subject: Les Mills Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, " Bharat Sharma" <[email-masked]>, Sarthak Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, "tasuku yamamoto" <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 25 May 2019 02:43:24 -0700 (MST)

Hi Team, 

Apology for the delay in sending the audit report for Les Mills. Here you go. Great to see no mistake on tickets from anyone. 

19th May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2296 	Studio not linked 	Yes 	NA 	Pritish 	NA 
2297 	EDID model 	Yes 	The EDID model looks fine, please let Adam know and close the ticket. 	Pritish 	NA 

21st May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2298 	Login Issue 	Yes 	NA 	Pritish 	NA 
2299 	Sync Issue 	Yes 	NA 	Pritish 	NA 
2300 	Sync Issue 	Yes 	NA 	Pritish 	NA 
2306 	Corrupt Download 	Yes 	NA 	Pritish 	NA 
2308 	Salesforce 	Yes 	NA 	Pritish 	NA 
2309 	Sync Issue 	Yes 	NA 	AJ 	NA 
2310 	Corrupt Download 	Yes 	NA 	Tasuku 	NA 

22nd May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2312 	Unable to login 	Yes 	NA 	Pritish 	NA 
2313 	Studio not linked 	Yes 	NA 	Pritish 	NA 
2315 	Setup issue 	Yes 	NA 	AJ 	NA 

23rd May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2316 	Bike cannot be updated 	Yes 	NA 	Ahmad 	NA 
2317 	No cool down track 	Yes 	NA 	Ahmad 	NA 
2318 	Unable to get new release 	Yes 	NA 	Ahmad 	NA 
2319 	iPad turning off 	Yes 	NA 	Bharat 	NA 
2320 	Classes not playing 	Yes 	Did the customer give any more detail as to what is exactly happening? Are classes starting then stopping, not starting at all or re-starting back to the beginning? 	Ahmad 	Again the notes are not descriptive for other's to understand. When you speak to customer on phone you need to mention everything in the notes. 
2321 	Less releases for program 	Yes 	NA 	Tasuku/Pritish 	NA 
2322 	Studio not linked error 	Yes 	NA 	Lakshay 	NA 
2323 	Salesforce Error 	Yes 	NA 	Pritish 	NA 
2324 	Setup Issue 	Yes 	NA 	Pritish 	NA 

24th May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2326 	Issue with Specific Class 	Yes 	NA 	AJ 	NA 
2327 	Login issue 	Yes 	NA 	AJ 	Should have asked if they are trying to login for the first time 
2328 	Salesforce Entitlement 	Yes 	I'll forward this to Gavin at LM AP. Please let Jasmine know it needs to be raised with LM AP and close the ticket, thanks 	AJ 	NA 
2329 	Download issues 	Yes 	NA 	AJ 	NA 
2330 	App update issue 	Yes 	NA 	Pritish 	NA 
2331 	App update issue 	Yes 	NA 	Bharat 	NA 
2333 	Unable to login 	Yes 	NA 	Pritish 	NA 

25th May 

Ticket 	Issue 	Was it handled correctly 	Charlotte Note 	Name of Agent 	Feedback 
2334 	Issue with Specific Class 	Yes 	NA 	Pritish 	NA 
2335 	Automation Diagram Required 	Yes 	NA 	Bharat 	NA 
2336 	Issue with Specific Class 	Yes 	NA 	Lalit 	NA 
2337 	Setup Issue 	Yes 	NA 	Aj 	NA 

Regards, 
Pritish Nandi