Subject: Re: Phones
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Fri, 24 May 2019 13:17:58 -0700 (MST)

Hi Ashish, 

This is still an issue. Please listen to the LM call from today (the 25th) at 12:07am. The call is from 13182434505. The customer clearly complains about the call quality, not being able to hear me clearly, and says that there's probably an issue 'with your VoIP system'. 

Thank you for your attention to this, we appreciate your help. 
-AJ 

From: "Deeksha" <[email-masked]> 
To: "arjun hurry" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]> 
Sent: Saturday, May 18, 2019 7:02:40 AM 
Subject: Re: Phones 

Ashish, did you look into this? 

Sent from my iPhone 

On 18 May 2019, at 02:08, Arjun Hurry < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Ashish, 

Any update on this? Every call is getting broken up, with 1-2 seconds getting dropped every minute. We keep missing critical information and are having to ask callers to repeat themselves again and again. 

Appreciate your help. Thank you, 
AJ 

From: "arjun hurry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 16, 2019 6:55:51 AM 
Subject: Phones 

Hi Ashish, 

Could you check the phones, please? For the past week or so, all calls have had issues with the connection cutting out for 1-2 seconds. It happens multiple times per call, for both Zarif and me. Both inbound and outbound calls are being affected. 

Thank you, 
AJ