Subject: Re: SSBS Audit - 19th May 2019 till 2.00PM
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, Ashish Dabral <[email-masked]>, bharat sharma <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>, Zarif Khan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 20 May 2019 00:44:52 -0700 (MST)

Hi All, 

PFB the audits of the rest of the ticket for 19th May 2019. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52469 	Anush 	5/19/2019 15:00 	5/19/2019 15:04 	0:04:00 	Yes 	Yes 	
52470 	Tushar 	5/19/2019 15:05 	5/19/2019 15:07 	0:02:00 	Yes 	Yes 	
52471 	Anush 	5/19/2019 15:13 	5/19/2019 15:16 	0:03:00 	Yes 	Yes 	
52472 	Pritish 	5/19/2019 15:17 	5/19/2019 15:21 	0:04:00 	Yes 	Yes 	
52473 	Pritish 	5/19/2019 15:21 	5/19/2019 15:24 	0:03:00 	Yes 	Yes 	
52474 	Tushar 	5/19/2019 15:26 	5/19/2019 15:32 	0:06:00 	Yes 	Yes 	
52475 	Tushar 	5/19/2019 15:28 	5/19/2019 15:34 	0:06:00 	Yes 	Yes 	
52476 	Tushar 	5/19/2019 15:31 	5/19/2019 15:36 	0:05:00 	Yes 	Yes 	
52477 	Tushar 	5/19/2019 15:34 	5/19/2019 15:37 	0:03:00 	Yes 	Yes 	
52478 	Tushar 	5/19/2019 15:56 	5/19/2019 16:02 	0:06:00 	Yes 	Yes 	
52479 	Tushar 	5/19/2019 16:52 	5/19/2019 17:08 	0:16:00 	Yes 	Yes 	
52480 	Pritish 	5/19/2019 16:53 	5/19/2019 17:09 	0:16:00 	Yes 	Yes 	
52481 	Anush 	5/19/2019 16:54 	5/19/2019 17:10 	0:16:00 	Yes 	Yes 	
52482 	Ahmad 	5/19/2019 20:27 	5/19/2019 20:48 	0:21:00 	Yes 	Yes 	
52483 	Ahmad 	5/19/2019 21:03 	5/19/2019 21:07 	0:04:00 	Yes 	Yes 	

Warm regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Anush Saxena" <[email-masked]>, "Arjun Hurry" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "bharat sharma" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Tushar Chauhan" <[email-masked]>, "Zarif Khan" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Sunday, 19 May, 2019 14:20:49 
Subject: SSBS Audit - 19th May 2019 till 2.00PM 

Hi All, 

Please find the SSBS audit for today till 2:00PM. 

We have again missed SLA for 3 tickets. @Zarif - you were suppose to do these ticket which you have missed and later on it was completed by Anush when he came in shift. 

SSBS timings are from- 

Sunday to Thursday - 5:30PM till 11:30 AM next day. 
Thursday - 5:30Pm till 11:30 AM till Sunday. 

So we cover whole Friday & Saturday and logout on Sunday 11:30AM. 

@Ashish - Please print out the new timings and pin it where we have the SSBS phones. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 
52376 	Anush 	5/19/2019 8:00 	5/19/2019 8:53 	0:53:00 	No 	Yes 	Zarif left this ticket undone and logged out from SSBS at 9.30Am where in we are suppose to do the job till 11.30Am IST 
52377 	Anush 	5/19/2019 8:00 	5/19/2019 8:56 	0:56:00 	No 	Yes 	Zarif left this ticket undone and logged out from SSBS at 9.30Am where in we are suppose to do the job till 11.30Am IST 
52378 	Anush 	5/19/2019 8:00 	5/19/2019 8:57 	0:57:00 	No 	Yes 	Zarif left this ticket undone and logged out from SSBS at 9.30Am where in we are suppose to do the job till 11.30Am IST 

Regards, 
Pritish Nandi