Subject: Re: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Arjun Hurry <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Anush Saxena <[email-masked]>, zarif khan <[email-masked]>, ashish dabral <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 17 May 2019 02:40:08 -0700 (MST)

Sorry forgot to add the audits for 13th May. Her you go. 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 
52132 	Ahmad 	5/12/2019 20:33 	5/12/2019 20:37 	0:04:00 	Yes 	Yes 
52133 	Ahmad 	5/13/2019 0:40 	5/13/2019 0:45 	0:05:00 	Yes 	Yes 
52134 	Anush 	5/13/2019 3:09 	5/13/2019 3:12 	0:03:00 	Yes 	Yes 
52135 	Anush 	5/13/2019 7:29 	5/13/2019 7:33 	0:04:00 	Yes 	Yes 
52136 	Anush 	5/13/2019 7:56 	5/13/2019 8:29 	0:33:00 	No 	Yes 
52137 	Anush 	5/13/2019 8:22 	5/13/2019 8:27 	0:05:00 	Yes 	Yes 
52138 	Anush 	5/13/2019 8:26 	5/13/2019 8:37 	0:11:00 	Yes 	Yes 
52139 	Anush 	5/13/2019 8:57 	5/13/2019 9:01 	0:04:00 	Yes 	Yes 
52178 	Ashish 	5/13/2019 15:10 	5/13/2019 15:10 	0:00:00 	Yes 	Yes 
52179 	Ashish 	5/13/2019 15:41 	5/13/2019 15:43 	0:02:00 	Yes 	Yes 
52180 	Ashish 	5/13/2019 16:15 	5/13/2019 16:16 	0:01:00 	Yes 	Yes 

Warm Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Arjun Hurry" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]>, "Anush Saxena" <[email-masked]>, "zarif khan" <[email-masked]>, "ashish dabral" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, 17 May, 2019 15:07:53 
Subject: SSBS Audits 

Hi All, 

Please find the audit report of SSBS ticket's from 13th till 16th May 2019. 

@Team- We have multiple mistakes and this is serious. We are getting client complaint everyday and still we see so many issues. Please confirm your challenges so that we can collectively fix this. Mistakes will not be tolerated at any cost. 

14th May 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 
52181 	Anush 	5/14/2019 8:00 	5/14/2019 8:02 	0:02:00 	Yes 	Yes 
52228 	Ahmad 	5/14/2019 15:46 	5/14/2019 15:50 	0:04:00 	Yes 	Yes 
52229 	Ahmad 	5/14/2019 16:09 	5/14/2019 16:13 	0:04:00 	Yes 	Yes 
52230 	Ahmad 	5/14/2019 16:15 	5/14/2019 16:18 	0:03:00 	Yes 	Yes 
52231 	Ashish 	5/14/2019 16:47 	5/14/2019 16:48 	0:01:00 	Yes 	Yes 
52232 	Ahmad 	5/14/2019 18:43 	5/14/2019 18:45 	0:02:00 	Yes 	Yes 

15th May 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	
52233 	AJ 	5/14/2019 20:35 	5/14/2019 20:53 	0:18:00 	Yes 	Yes 	
52234 	AJ 	5/15/2019 1:20 	5/15/2019 1:23 	0:03:00 	Yes 	Yes 	
52235 	Anush 	5/15/2019 7:04 	5/15/2019 7:09 	0:05:00 	Yes 	Yes 	
52236 	Anush 	5/15/2019 8:00 	5/15/2019 8:06 	0:06:00 	Yes 	Yes 	
52237 	Anush 	5/15/2019 8:04 	5/15/2019 8:13 	0:09:00 	Yes 	Yes 	
52238 	Anush 	5/15/2019 8:29 	5/15/2019 8:31 	0:02:00 	Yes 	Yes 	
52239 	Anush 	5/15/2019 8:30 	5/15/2019 8:34 	0:04:00 	Yes 	Yes 	
52240 	Anush 	5/15/2019 8:39 	5/15/2019 8:42 	0:03:00 	Yes 	Yes 	
52241 	Anush 	5/15/2019 8:53 	5/15/2019 8:54 	0:01:00 	Yes 	Yes 	
52296 	Ahmad 	5/15/2019 15:00 	5/15/2019 15:00 	0:00:00 	Yes 	Yes 	
52297 	Ahmad 	5/15/2019 15:02 	5/15/2019 15:05 	0:03:00 	Yes 	Yes 	
52298 	Ahmad 	5/15/2019 15:12 	5/15/2019 15:21 	0:09:00 	Yes 	Yes 	
52299 	Ahmad 	5/15/2019 15:12 	5/15/2019 15:22 	0:10:00 	Yes 	Yes 	
52300 	Ahmad 	5/15/2019 15:30 	5/15/2019 15:31 	0:01:00 	Yes 	Yes 	
52301 	Ahmad 	5/15/2019 15:45 	5/15/2019 15:52 	0:07:00 	Yes 	No 	Email password reset however did not reset password for Domain which was done yesterday 
52302 	Ahmad 	5/15/2019 15:46 	5/15/2019 16:00 	0:14:00 	Yes 	No 	Email password reset however did not reset password for Domain which was done yesterday 

16th May 2019 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	
52303 	AJ 	5/15/2019 19:59 	5/15/2019 20:01 	0:02:00 	Yes 	Yes 	
52304 	AJ 	5/15/2019 20:44 	5/15/2019 20:47 	0:03:00 	Yes 	Yes 	
52305 	AJ 	5/16/2019 0:07 	5/16/2019 0:11 	0:04:00 	Yes 	No 	Should have sent to ERP Group 
52306 	Ahmad 	5/16/2019 7:11 	5/16/2019 7:12 	0:01:00 	Yes 	Yes 	
52307 	Ahmad 	5/16/2019 8:00 	5/16/2019 8:03 	0:03:00 	Yes 	Yes 	
52308 	Ahmad 	5/16/2019 8:44 	5/16/2019 8:46 	0:02:00 	Yes 	Yes 	
52356 	Ashish 	5/16/2019 15:14 	5/16/2019 15:19 	0:05:00 	Yes 	Yes 	
52357 	Ashish 	5/16/2019 15:21 	5/16/2019 15:22 	0:01:00 	Yes 	Yes 	
52358 	Ashish 	5/16/2019 15:44 	5/16/2019 15:46 	0:02:00 	Yes 	Yes 	
52359 	Ashish 	5/16/2019 17:15 	5/16/2019 17:19 	0:04:00 	Yes 	Yes 	

Regards, 
Pritish Nandi