Subject: Re: SSBS email from Kulaib
From: Deeksha Dadu <[email-masked]>
To: Arjun Hurry <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Thu, 16 May 2019 09:05:51 +0000

Hi Arjun,

The ticket that Kulaib complained about was handled by you. After working on ticket, you did not resolve the ticket, resulting in this complaint. This cannot happen again please at any cost. You must remember to resolve tickets. Kulaib is monitoring everything closely and even a minor error will be caught. He is already upset about quality issues, I can’t afford to give him more reasons for complaints.

Regards,
Deeksha

From: Arjun Hurry <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 15 May 2019 at 10:37 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Re: SSBS email from Kulaib

Team,

Please find the below it’s under your name the violated request why ?

[X]

Mohammed Kulaib​
Helpdesk/Support Team Leader
​

[https://af1753westeurope.blob.core.windows.net/signatureimages/SSBS.png]<http://www.ssbs.com.sa/>

Systems of Strategic Business Solutions ‑ An AlOthman Holding Company

Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia

D. +966 13 8145550 x15550<tel:+966%2013%208145550%20x15550>      |      F. +966‑13‑853‑4442      |      M. +966 531001881<tel:+966%20531001881>

[https://af1753westeurope.blob.core.windows.net/signatureimages/IE-Icon.jpg]<http://ssbs.com.sa/>
        [https://af1753westeurope.blob.core.windows.net/signatureimages/Linked-Icon.jpg] <https://www.linkedin.com/company/ssbs/>
        [https://af1753westeurope.blob.core.windows.net/signatureimages/Map-Icon.jpg] <https://goo.gl/maps/Pbb3Ug6Uiqu>
        [https://af1753westeurope.blob.core.windows.net/signatureimages/Twitter-Icon.png] <https://www.twitter.com/ssbs_ksa>

________________________________
From: "Deeksha" <[email-masked]<mailto:[email-masked]>>
To: "arjun hurry" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 15, 2019 10:31:07 PM
Subject: Re: SSBS email from Kulaib

Hi,

Please copy paste here and send it to me urgently

Sent from my iPhone

On 15 May 2019, at 22:23, Arjun Hurry <[email-masked]<mailto:[email-masked]>> wrote:

Hi Ashish,

Please review the email in Outlook from Kulaib regarding the missed SLA.

Thank you,
AJ