Subject: Re: LM tickets close to SLA
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Date: Wed, 15 May 2019 10:32:06 -0700 (MST)

In addition, Zarif and I've been noticing this trend lately - when we come in the phone volumes are set really low (both regular phones and SSBS ones). Today, the SSBS phones were on mute, and we almost missed the 1st call from Khobar. 

-AJ 

From: "arjun hurry" <[email-masked]> 
To: "Deeksha" <[email-masked]> 
Sent: Wednesday, May 15, 2019 10:49:22 PM 
Subject: LM tickets close to SLA 

Hi Deeksha, 

The tickets we discussed where the first response got very close to missing SLA: 
2285 
2286 (merged into 2262) 

Another one (within SLA, but no response for 4 hours) - 2276 

-AJ