Subject: LM tickets close to SLA
From: Arjun Hurry <[email-masked]>
To: Deeksha <[email-masked]>
Date: Wed, 15 May 2019 10:19:22 -0700 (MST)

Hi Deeksha, 

The tickets we discussed where the first response got very close to missing SLA: 
2285 
2286 (merged into 2262) 

Another one (within SLA, but no response for 4 hours) - 2276 

-AJ