Subject: Arabic Language Test - Mosab Nasrleldin
From: Mosab Nasrleldin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 Mar 2020 10:15:52 +0000

Foreign Language
Screening Test

Name

Mosab Nasrleldin

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

The customer he is a big things
for us , we have to seek for his satisfaction.

if delaying in order happened , first i will apologize to him , and i will tell
him the reason behind delay the order , and i will try to reach fast to his
address , and after i will give him the pizza , i will promise him it will not
happened again , and i will reduce the amount of the order , and i will tell him
we will put your number as a VIP customer .

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I'm highly motivated and independent individual with a great
ethic and attitude.

flexible with strong team-working skills , I'm able to work individually or as
apart of a group

I studied my primary school at Al Qomia school , on 2011

I obtained 82%

I graduated from the secondary school on 2014 , from Al Andloos school , and I
obtained 71% marks

I graduated from osmania university , pg college of secunderabad on 2018

my field its Bachelor of Computer Application

and Im doing job now with united spirits as call center department of sale , I
start with them from june 2019

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الفرق
بين الأفضل والجيد في تقديم الخدمات
للزبائن

بالنسبة لي الشخص

الجيد هو  الذي يقوم بواجبه وحسب , ولا يعمل
المزيد ليرضي الزبون

ولكن الشخص الذي يعمل أكثر مما ينبغي عليه
ليحصل على إرضاء الزبون هو الموظف الممتاز

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

مهارات التحدث على الهاتف

مهارات التخاطب مع الناس

مهارات المهام المتعددة

مهارات التواصل مع الناس

مهارات إدخال البيانات

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

من أجمل المدن
التي زرتها أنا وأسرتي , كانت مدينة بارا التي
تقع في ولاية شمال كردفان كان ذلك في عام 2010

كان ذلك في فصل الخريف , قمنا بزيارة عمي
خالد

مدينة بارا هي من أجمل مدن السودان , بطبيعتها
الخضراء وطيورها و وديانها الوريفة

تشتهر مدينة بارا ب فاكهة الليمون

وتعد من أكبر المدن واجهة للسياح , كما يوجد
فيها الكثير من القبائل والأديان , وكل الناس
في مدينة بارا يعيشون في سلام ووئام

يوجد في مدينة بارا  سلسلة جبال الاماتونج
التي تعد من أعلى المرتفعات في دولة
السودان

مكثت فيها ثلاثة أشهر , كانت من أجمل الأيام
بالنسبة لي في حياتي , أتمنى لو أقوم بزيارتها
مجددا