Subject: Re: LSM Joining Case Test - Anuj Kumar
From: Anuj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 Mar 2020 05:27:30 -0400

LSM Joining Case
Test

Name

Anuj
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7838855779

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In the
blurb 2 we have assured the customer that they would get the ticket delivered
before the event. We also advised them to download the E ticket to avoid any
hassle.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service:

We received the chat/email from the customer and respond them with the details
that they are seeking about and do not provide any additional information.

Great Customer Service:

We sympathize/empathize them according to need, provide all the details about
the issue and ask for the additional information. Greet them with the good words
and assured them that they are all in all for us.

You can edit this submission and view all your submissions
easily.