Subject: Arabic Language Test - Nora Elsherif
From: Nora Elsherif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Mar 2020 05:36:12 -0400

Foreign Language
Screening Test

Name

Nora Elsherif

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

Thanks for holding on sir, checking back the order details,
would you mind letting me double check with you the address ?

i can see that there was a typing mistake from our end in your address and that
caused the order to be delayed as it was not going to the correct address.

we are really sorry for such mistake and we are doing the error correction,
allow us to send you a new pizza similar to the one you ordered, a new fresh and
hot one and a gesture of apology for the mistake from our end and that will be
free of charge.

accept our apology.

anything else i can be of help with sir ?

thanks for trusting our services at pizza hut,

we wish you enjoy it.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am Egyptian, educated in French school in Egypt since the
age of 5 years.

i can speak French fluently as a first language. English is my second language.
Afterwards, i have joined the faculty of sciences, Chemistry department.

First job after graduation was customer service in Expedia travel agency where i
found myself fond of helping and supporting customers for their trips, either
business or leisure.

I could afterwards become an expert and promoted to become a quality coach,
gradually promoted further to be a team leader leading a team of 10-15
subordinates.

i moved after 4 years to work for HSBC bank as an operations manager for
financial compliance team.

I have moved to India recently after marriage.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

الفارق في جودة خدمه العملاء
و تميزها يتوقف علي القدره علي استيعاب طلب
العميل و من ثم تأكيد الفهم له.

حين استطاعتنا فهم العميل سنتمكن بالقيام
بخدمته و يعود تميز الخدمه في القدره علي
التفسير للعميل ما قمنا به وايضا التوضيح
بالتفصيل في حال عدم الاستطاعه القيام بما
يطلبه العميل و يتطلب دائما منا كممثلي خدمه
عملاء الوعي و العلم الكامل باللوائح و
القوانين و كل تفاصيل العمل التي قد تجد من
يوم لأخر.

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

خبرتي بالعمل لسنه طوال في مجال
خدمه العملاء تجعل مني الشخص الامثل للقيام
بالعمل.

تفوقي الدائم في فهم العميل والعمل علي
ارضائه نابعا من حبي للعمل و احترامي للخدمه
التي اقدمها.

قدرتي علي الترقي في مجال خدمه العملاء
جعلتني انقل خبرات و اتبادل اخري مع عدد كبير
من الزملاء.

حبي ان اتعلم كل يوم الجديد ساعدني في تعلم
طرق مختلفه لارضاء العميل.

حبي لخدمه الاخرين يجعلني اتفوق في العمل علي
غيري.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

لقد قدمت الي الهند حديثا و تأقلمت
علي المعيشه فيها. كل بلد بها ما هو جميل و ما
يمكن التأقلم معه.

لقد اعجبني في الهند القدره علي الاللتزام
باللوائح و القوانين مع العلم ان تعداد
سكانها اضعاف مضاعفه لما هو الحال في مصر.

اعجبني المترو هنا كوسيله تبسط الانتقال من
مكان بعيد لاخر دون عناء كبيرز ايضا اعجبت
بشبكات الطرق والمواصلاتو النظام في الشوارع.
احببت ايضا الطبيعه المحيطه بنا طوال الوقت و
اعجبت كثيرا برفق الناس بالحيوانات و عنايتهم
بهم.

زرت القليل من الاماكن السياحيه, كمعبد
شاتربور و بوابه الهند.

احببت الافراح التقليديه في الهند و استضفت
بالقرب من سكني لحضور اكثر من فرح, مما اسعدني
كثيرا.