Subject: Re: LSM Joining Case Test - Neha Singh
From: Neha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Mar 2020 05:17:08 -0400

LSM Joining Case
Test

Name

Neha
Singh

E-mail

[email-masked]

Phone Number

(+91) 8527549494

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
start the email by thanking them. The Blurb 4 asks for a confirmation where the
ticket needs to be delivered also gives additional information as to how the
address can be updated. It also notifies the customer about how he can track
his/her tickets once the dispatch has happened.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A great customer service takes end to end
accountability of the customer's concern. They not only provide the best
solution but also give proactive information about how the concern can be
avoided in the future.

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