Subject: Arabic Language Test - MOHAMMAD RASHID ANWAE
From: MOHAMMAD RASHID ANWAE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Mar 2020 07:42:12 -0400

Foreign Language
Screening Test

Name

MOHAMMAD RASHID ANWAE

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

Firstly, I would apologize the
customer sincerely for the mistake which I made and assure him that his order
would be delivered in the earliest possible time using my available resources.
Furthermore, I would guarantee him on time-delivery next time.

In
ENGLISH - Please describe your Background (Personal, Educational, Professional)
- 50 - 100 words

An energetic and trustworthy graduate who posses
a 12 year-work experience in India and aboard and has an exceptional
communication skill in Arabic and English.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

الفرق الجلي بينهما هو توفير
الخددمة بصعوبة بشكل غير مرضي وتوفير الخدمة
بشكل مرضي بغية الحصول على وفاء العميل في
المستقبل.

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

لدي قدرة تامة في التواصل
بلغتي العربية والانجليزية.

اتمتع بمهارة اقناع العميل.

لدي خبرة في مجال المراسلات مع العملاء.

ولدي الالمام باستخدام الحاسوب
والانترنيت.

ولقد عملت تحت الضغط بهدوء واطمئنان.

Please answer this question in YOUR LANGUAGE: In 200
- 500 words please tell us about any city or town that you traveled to

لقد سافرت الى مدينة مسقط عاصمة
سلطنة عمان في عام ٢٠١٤م لغرض العمل لدى شركة
خاصة ووجدتها مدينة نظيفة واجواءها ممتعة في
الشتاء حيث توجد درجة الحرارة مرتفعة في
الصيف. تقع مسقط على سواحل البحر الممتدة
وتجذب عددا كبيرا من الزوار والسائحين في
الشتاء لقضاء اجازاتهم في المنتجعات
والشواطئ الجميلة. وعندي رغبة شديدة في زيارة
مسقط مرة اخرى  في المستقبل حينما اجد الفرصة.
انا احب مسقط اجواءها وجمالها.