Subject: Re: LSM Joining Case Test - Neha Mahajan
From: Neha Mahajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 12 Mar 2020 04:48:48 -0400

LSM Joining Case
Test

Name

Neha
Mahajan

E-mail

[email-masked]

Phone Number

(91) 8375819981

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Acknowledged to the customer's query by telling the customer,"I
understand that you are very anxious to receive your tickets". Assured the
customer stating,"Out specialist customer support team is not monitoring your
purchase and will reach out to you as soon as possible". Advisor didn't share
any time frame but customer must have felt reassured with the advisor's
confidence and the statements used. Also, customer wants the tickets delivered
at his hotel as he will be leaving for the concert in 2 days, so once he will be
contacted by the team to share an update, he can share the new address where he
would want the ticket to be delivered.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

* Putting yourself in the customers' shoes and
trying to resolve things for the customer as soon as possible is a part of great
customer services.

* Acknowledgement and empathy play an important role in providing great customer
services. Also it is very important to make the customer feel valued.

Good customer services can be provided by only proving resolution to the
customer's query but great customer services requires to do extra for the
customer. Apart from their query, the account may have some notification, the
customer should be notified about that so that they don't face any hassle going
forward as well.

Even a computer can provide good customer services with the canned responses but
in order to provide great customer services, we need to put human touch into the
conversation and make it personal.

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