Subject: Re: Arabic Language Test - RAFEEQ MALAYIL
From: Seeta Seeta <[email-masked]>
To: HR <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh <[email-masked]>
Date: Wed, 11 Mar 2020 02:09:05 -0700 (MST)

Hi Harpreet, 

Fauzan evaluated the test and he ranked the candidate 8 out of 10. 

Thanks & Regards, 
Seeta Kunwar 

From: "HR" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Wednesday, March 11, 2020 2:21:04 PM 
Subject: Fwd: Arabic Language Test - RAFEEQ MALAYIL 

Hi Seeta, 

Please check the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	RAFEEQ MALAYIL 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	As a customer executive, you have to keep transperancy in your dity, your deeds and words are your duty, but you have to be different by the way you handle your deeds and words. i have to apologise firstly for what happened really, and i can explain him the matter as oer his tone and mood in his words and tone. its better to convince him with the real reason if it is not making any trouble for your company and its reputation, some time it will rase you company rating. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i am rafeeq 
after i completed my degree in english language and literature and post graduation in arabic language i went to egypt for higher studies, there i joined in cairo university for PhD, and i worked there as officw secretary, call centre representative and as store keeper also, now i am to shift to India, my country, and trying to work here and serve my country. 
we will open new doors with determination and will power. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من السهل أن تكون جيدا او تعمل جيدا فى خدمة العملاء وأما للحصول على لقب "عظيم" لا بد 
، من أن تراعي كل جوانب معاملتك مع العملاءنعم إنه فن وإخلاص. لو استطعت أن تقنع العملاء وحدهم أو نفسك وحدهابخمتك تكون جيدا، ، وفى نفس الوقت لا بد ، تعمل كليهما (إرضاء نفسك وإشباع عميلك) هذا هو الطريق الأقصر ليكون العمل عظيما. ولا يتأتى هذا الا بالجد والاجتهاد. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	الشغل فى مجال خدمة العملاء يكون خدمة أكثر من كونه شغلا او وظيفة، لأن هذه الوظيفة تحتاج تقديم ما عندك كلا من الكلكات والقدرات، حسبما تعالج من الموضوعات، والأهم فى هذا فى وسعك إقناع العملاء وتوجيههم الى الأفضل مع اذنهم ضمنيا، وخدمة العملاء رمز للشركة التى تشتغل فيه، اذا استطعت |أن تقنع العملاء هذا يزيد شهرة الشركة عند الناس. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	مدينة الاسكندرية فى مصر، المطلة على البحر المتوسط، تتكيز المدينة بحسن تخطيطها كأنها مدينة ساحلية، وأهم ما يوجد فى تلك المدينة الهدوء التام فى كل طرقها وسككها مع أن المدينة مليئة بالعربيات والقطار وضوضاء التجار وغيرها، وأما بالنسبة الى المناخ الجوي يمشي معتدلا فى أغلب المواسم، والبحر يريحك من أتعاب الصيف والحر، وأما الشتاء لا يكون قارسا اكثر من ان يتحمل،وكل ما يحتاج الانسان من الاساسيات موجودة على نصب عينيك مع تفاوت الجودة ومستوى الزبائن، مدينة تجمع كل شيئ مع العلم لوجود مكتبة الاسكندرية فى قلبها.