Subject: Arabic Language Test - Md Kaleem Hashmi
From: Md Kaleem Hashmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Mar 2020 04:23:40 -0500

Foreign Language
Screening Test

Name

Md Kaleem Hashmi

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

First of all I will share my
apology with the customer for the delay in the delivery of his order placed. I
will say " I really apologise for the delay. just allow me one to two minutes
just to check the details. Sir due to some technical reason your order went on
hold, now I have fixed.Now it will be delivered as soon as possible. I will make
sure that you would not face any problem in future.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I come from a lower middle family. I borne in 1991 in a small
village of Eeast Champaran  district of Bihar. My father a retired employee of
Bihar Government. I have tow brothers and one sister including me. I started my
education from a government school at my village. Then I came to Lucknow where I
completed my graduation in Islamic studies. In 2014 I came to Delhi and started
my graduation in Arabic language and literature from Jawaharlal Nehru
University. I have completed my Masters from the same University in the same
subject.I started my job career in Aegis with OYO HOMES. I spent six months
there. It was a good experiance there. Unfortunately I had to quit my job there
for my incompatibility with the fixed night shift. I hope here in Livesalesman
my experience would be beret than the previous one.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

الفرق بين أحسن خدمة العملاء
وأخسها هو توافر الخدمات الجيدة وبأحسن وجه.
وذلك بأن هذا الزمان هو زمن المسابقة بين كثير
من الشركات في المجال الذي توفر فيه شركتك
الخدمات. و اذا كان لديك خدمات وطريق العرضا
فتكون خدماتك جذابة  للعمال.

Please answer this
question in YOUR LANGUAGE: In 5 sentences please explain what makes you the
right candidate for customer service job.

في
وظيفة خدمة العملاء اللغة ومهارة التكلم تأثر
العملاءأكثر بكثير. وكذلك مهارة تقديم
الخدمات التي توفرها بلغة بليغة وفصيحة.
الاستماع الى العملاء و عدم قطع كلامه أثناء
التكلم و الاعنذار أذا ارتكبن خطأ.

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

سافرت الي أكره
وهي مدينة في ولاية اترابرادثش. اكرة مدينة
شهيرة وتاريخية ،فيها بناء شهير تم بنائه
بملك من ملوك مغولى، اسمه شاه جهان.وهذا
البناء اسمه التاج محل وهو ذكرى

الحب ومركز السياحة في انحاء العالم، وهو
واحدمن ثمانيةبناء أعجب حول
العالم.