Subject: Arabic Language Test - Sayed Mahmoud
From: Sayed Mahmoud <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Mar 2020 08:24:11 -0500

Foreign Language
Screening Test

Name

Sayed Mahmoud

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I will apologize for my mistake, I will correct the error, and I
will give it something extra on the request to please him

But if you lie to him and say to him, he will be with you soon and the request
has not been communicated to him, he will call again and the customer will be
very angry

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

Personal,
working under pressure, knowing every new thing I like to try a lot of things
every single time.

Education, I am studying civil engineering now in the last year. I have some
experience in the field of engineering. I got many training and certificates in
the field of engineering

Profession is currently a student

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

خدمة العملاء الجيده
والعظيمه هناك فرق بينهم

مثلا خدمة العملاء الحيده ، ممكن ان يكون هناك
تاخير في العمل ، عدم التعامل مع العكلاء بشكل
جيد وهكذا..

اما خدمة العملاء العظيمه عندما تري ان الذي
يقدم الخدمه للعملاظ يكون في غايك الصبر
وسيما يتكلم بشكل لائق لا يكون هناك تاخير في
العمل لا يكون تاخير في اي شيظ ويكون كل شيء
عظيم

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

المظهر الحسن

طريقة التعامل مع العملاء

الباقه في الكلام

الصبر

العمل تحت اي ظرف

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

زرت عديد من الدول ولكن سوف
أتحدث عن الهند بأنثى اعيش فيها حاليا لغرض
الدراسه

في بداية الكلام أستطيع أن أقول أن الهند تشبه
بلادي تشبه مصر في كل شيء وإنما الاختلاف
بينهم فقط هي الثقافة زرت لاكناوي موهبتي
دلهي..  ولكن سوف أتحدث عن دلهي لان فيها كثير
من الثقافات واختبارات بين منطقه منطقه مثلا
دلهي القديمه تختلف عن دلهي الجديده ، دلهي
القديمه بت يمكنك أن تشعر بالأمان هناك من
كثرة الازدحام وكثرة المشاكل هناك بين العديد
من الناس ، دلهي الجديده امنه عديد من الأماكن
تسطيع أن تزورها مثل قطب منار وغيرهم من
الأماكن الأثرية  ، جيرجاون نسبة دبي وأوروبا
معا منطقه هادئة نظيفة جدا جدا