Subject: Arabic Language Test - Reyaz Ahmad
From: Reyaz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Mar 2020 06:32:08 -0500

Foreign Language
Screening Test

Name

Reyaz Ahmad

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

If i will be this situation fristly i have apolpgise for this
mistak and i must ensure him  not to repeat it again and i would take him
trustworthy. I will buy pizza again from my money because it is my mistak which
i have done and i will hand over it to him

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

Myself Reyaz Ahmad I belong to Jharkhand. I have completed
10+2 from UP board of Madrasa Education Lucknow. Currently i'm studying B.A in
Aligarh Muslim University my graduation will be compelet in april 2020. Im good
in arabic language in speaking and writing ..i can speak proficiency with native
speakers .

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

خدمة
العملاء الجيده : هى محاوله بذل الجهد فى
تقديم خدمه جيده للعميل وتلبيه جميع متطلباته
قدر الامكان

بينما خدمة العملاء الممتازه : هى بذل قصارى
جهدى فى خدمه العميل والسعى فى حل جميع
المشاكل المحتمله بكل الطرق لارضاءه بكل
الطرق المحتمله

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

اعتقد اننى استطيع العمل
بقصارى جهدى لخدمة العملاء مع الصبر و الرغبة
.لن اقصر علی مسولیة .سوف اعطی منافع لشركة
انا دائما مستعد لاخذ

.المسؤلية مهما كانت هذه

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

سافرت مرة الى
دهلى لزيارة الآثار القديمة مدينة دهلى
مشهورة جدا في العالم لقد قمت مؤخرا بزياره
دلهى هذه المدينه الضخمه المزدحمه والجميله
ايضا التى تستطيع ان ترى فيها الكثير من
الاشياء المختلفه وتزور الكثير من الاماكن
الاثريه والترفيهية ...هناك قطب منار هذا
المكان الاثرى الضخم ويوجد ايضا معبد اللوتس
وهناك جامع مسجد هذا الجامع الهائل الذى
يزوره جميع الجنسيات وجميع الاديان من جميع
انحاء العالم وليس الهند فقط ...وهناك الاماكن
المليئه بالمساحات الخضراء المريحه للنفس
التى تجعلك تشعر بالراحه والسلام الداخلى مثل
حديقه غاندى وغيرها من الحدائق
الخلابه