Subject: Fwd: LSM Joining Case Test - DIBENDU DASGUPTA
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 4 Mar 2020 03:50:14 -0700 (MST)

Hi Ash, 

Please check the test for travel. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Mar, 2020, at 15:50, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	DIBENDU DASGUPTA 
E-mail 	[email-masked] 
Phone Number 	(91) 8335901872 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer wants the tickets to be delivered to the hotel address and also wants to know the expected time frame for the delivery. This blurb gives out the most relevant information regarding hotel delivery and the next steps thereafter. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service implies that we provide timely, courteous and the correct solution to a customer's requirement or addresses the concern appropriately. Great customer service happens when we walk the extra mile and deliver a service which exceeds standard expectations. 	

	
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