Subject: Fwd: LSM Joining Case Test - sachin rai
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 4 Mar 2020 01:56:53 -0700 (MST)

Hi Ash, 

Please check this test for travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Mar, 2020, at 14:25, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	sachin rai 
E-mail 	[email-masked] 
Phone Number 	(91) 8285227342 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Information was given correctly with relevant information regarding clients tickets, also client can download the tickets. 

Also client can track his order online, even client can purchase instant download e -tickets and take print out instant. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	We are into service industry, well it is very important to have client satisfaction on first call. 

Clients should feel that he has landed on right hands, and will get all the relevant information about his doubts. 

The difference between good and Great customer service is Happy and having smile on face when he ends the calls. 	

	
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