Subject: LSM Joining Case Test - BIDHAN SHARMA
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 3 Mar 2020 03:45:31 -0700 (MST)

Hi Ash, 

Please check the test for travel. But he is having experience in visa department not in hotel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	BIDHAN SHARMA 
E-mail 	[email-masked] 
Phone Number 	(+91) 9160977016 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would like to select the Blurb 4 as this answers the customers concern related to her Lady Gaga event. Most importantly, the information provided has a website link and it tells customer with the complete information to change the delivery address for the order and arrange someone to collect the tickets on her behalf. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customers service: To ensures customers get complete resolution for the issue she contacts with the customer service. 

Great customer service: To address all the customers concern and guide them through out the complete procedures related to any process. And to make sure they get all the additional perks a company or firms provides to their customers. Take take timely feedback on the products and services provided and ask for customers suggestions to help and improve customer service experience whenever they contacts us. 	

	
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