Subject: Re: LSM Joining Case Test - BIDHAN SHARMA
From: BIDHAN SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Mar 2020 05:39:54 -0500

LSM Joining Case
Test

Name

BIDHAN
SHARMA

E-mail

[email-masked]

Phone Number

(+91) 9160977016

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I would
like to select the Blurb 4 as this answers the customers concern related to her
Lady Gaga event. Most importantly, the information provided has a website link
and it tells customer with the complete information to change the delivery
address for the order and arrange someone to collect the tickets on her
behalf.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customers service: To ensures customers get complete
resolution for the issue she contacts with the customer service.

Great customer service: To address all the customers concern and guide them
through out the complete procedures related to any process. And to make sure
they get all the additional perks a company or firms provides to their
customers. Take take timely feedback on the products and services provided and
ask for customers suggestions to help and improve customer service experience
whenever they contacts us.

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